Overall Ratings & Reviews TownePlace Suites by Marriott London

Well thought out rooms, great staff.

Always a great experience coming here

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Comfortable

Well thought out and spacious layout. Stayed one night but given suite layout would be comfortable for a longer stay. Would stay again.

Everything was great! From the staff to the room itself!

ROOM SERVICE: once every other day or daily not sure. entrance parking very limited; Hotel car parked right at entrance very inconvenient for loading baggage.

Good

A great hotel within walking distance of mall, restaurants and bus routes. Great front desk staff.

The staff were lovely and very helpful!

clean, easy, affordable. the best part was they had 4 spots for electric cars to recharge. that was the main reason i chose this hotel and would stay here again.

Nicest staff I’ve ever encountered at a hotel

Lovely spot, quiet, clean and excellent service. Super room.

Everything was great. The selection of food for breakfast was excellent but they always run out and didn’t have enough like they weren’t ready or they didn’t cook enough every single time if there’s 400 rooms think about it.

Excellent!!

Nicely renovated place, good room with kitchenette

Check in was easy and staff were friendly and supportive. The room was clean when comfortable with gods parking that was cleared from snow. Breakfast was plentiful with lots of variety and supportive staff.

Everything is updated and very clean.

Nice hotel. Very clean and comfortable king size suite.

The desk staff were lovely and friendly but it all went downhill from there. I was given a roo at the furthest point from the entrance. Sadly the nearest outside door that I could have brought my luggage in was waiting for a repair so it was a long slog for this old lady. The bathroom was dirty…toothpaste and hairs in the sink. As I felt someone should see this I called the front desk. A lovely lady came to clean it and she was shocked she did say the revolting brown stains deep in the toilet bowl were something that could not be fixed when I pointed them out to her. I also showed her that the 2 chairs in the room had food debris in the cracks. She took photos. I have no problem with how she handled the matter. After I went to bed I was unable to sleep as there were 8-12 high school seniors or college girls on a night out. They ran screaming from one room to another slamming doors every few minutes. Breakfast was fine and Rose was a real treasure! Google maps has incorrect directions to this hotel snaking through Wendy’s parking lot among others till you hit a dead end…that should be an easy fix. All in all I was really disappointed in Marriot as I have previously liked Towne home suites