Overall Ratings & Reviews TownePlace Suites by Marriott Dallas Las Colinas

I didn’t face any issues at this stay.

When checking out this morning, the staff was amazing. The staff at night was not helpful at all. I had a dog with me and when I told the from desk person, he just grunted at me. Then asked for my card. I had to ask him how much he was running it for (deposit and pet deposit) he charged me. Gave me my key and then told me it would be 25$. I said for both? He said no. 25$ for the room and 100$ for the dog. I knew I would have to pay, but at least tell someone. It’s not like you got a board on the back wall with pricing. Then when I asked where the room was located, he just grunted and pointed at this map. Like I had been here before. It was just not a cash money time. The room was amazing and the morning workers were awesome. It was just that one guys customer service skills. I get it’s late, but you still need to at least be able to respond and not grunt at me.

I’ve stayed at this hotel several times and will probably stay there again. With that said this stay had its problems. I stayed in a 2 bedroom room. I loved the space and the room actually got cold and the beds were comfortable. They cleaned the room everyday which was nice. However the kitchen sink had no hot water and one of the burners on the stove didn’t work. We ran into housekeeping a few times and they seemed frustrated with us because we couldn’t speak Spanish to them. Also when we checked in, the man working the front desk was having an argument with another guest that was very unprofessional.

The front desk guy who checked us in was rude to our kids. All they wanted was to go to the front office and purchase drinks and he acted as if they were thieves trying to take something when they had cash in hand. We had ants crawling everywhere kitchen and living room area. The pool wasn't working the entire time and it's still being advertised as available. Never staying again paid almost $500 for 3 days definitely wasn't worth it!

It is very close to the convention center. Good location. Found cockroach in first room and they offered to change the room. Pictures online show the room to be spacious but are rather smaller in reality.

The person who checked me in was friendly efficient and excellent.

This was better than I expected. I had to stay here for the weekend for some classes. I had everything I needed. There is a small kitchen which was perfect because I packed my own food for a diet. There is a pool and breakfast. Free parking which was great. This was about the same price as somewhere that wasn’t so well kept or in such a good neighborhood, so it was a steal for me.

Convenient location at good price.

Staff is wonderful, daily breakfast buffet was hot,fresh,and well-stacked. The location was very convenient to the freeways and DFW and was the only hotel I found in the area with two bedroom/ sleep sofa/kitchen. I would have loved to give this hotel 5 stars but my room had a broken window and holes in the curtain that had been there for a while as moss was growing between the panes of glass. The towels and linens are threadbare,and the carpet needed a deep cleaning as did the sofa sleeper. The bathtub drain was so slow that it was impossible to take a shower without the tub filling up with water...and I found two 3" roaches on the bathroom floor- one escaped into the outer hallway and the other into a hole under the sink. The sleeper sofa mattress had springs that could be felt through the fabric,making it impossible to sleep on,so this should not be advertised as an extra sleeping option! The kitchen was missing some plates and utensils and the flooring between the refrigerator and stove was torn up. Definitely was more like a Days Inn or Travelodge than a Marriott, and unfortunately I cannot recommend staying here.

The front desk staff and the manager were friendly and helpful. I felt very safe walking around the property and it is very conveniently located. Unfortunately the linens were not as we would have hoped, but the manager was happy to get us more so we could layer. Most concerning was the smoky smell on the ground floor of our building. It did get better as the days passed but first impressions are lasting impressions.

Check in/out was quick and easy.

The front desk staff were amazing and super kind, but there were a dozen roaches on my floor and by the elevator on the first floor.

Nice rooms

i enjoy my stayed but pool was out of service even though i was really looking forward to it , and had to change room twice because there was mold under the bed.

It had good breakfast and the staff was helpful.

We had a two bedroom and one bathroom. We had 4 adults and it was not easy for us all to get ready. The hotel seemed a little rundown.

A really great stay! Staff was incredibly friendly'

The room was nice and clean and had good room to move around in.

Me and my daughter stayed for a week and enjoyed ourselves very much

Everything was great