Overall Ratings & Reviews Extended Stay America Suites Richmond Glen Allen Short Pump

I've had some bad experience with extended stays in the past. But this is a great location, rooms are very clean. It's a quiet location, with a helpful staff.

Great safe area, very convenient for shopping, dining, banking, etc. the special suites are very spacious and well equipped. I had to issues and they were quickly resolved

Terrible

Loved it

Quiet, yet plenty of shopping and dining within a few blocks away.

It’s secluded

The door latch/bolt was missing the bolt. Only the door handle lock. It was very noisy in the morning. Lots of people outside at all hours of the night mostly smoking cigarettes or weed.

I had a reservation for March 28-30. On the day that I was supposed to be checking in, while I was driving to Richmond they l left the following voicemail. This is the Extended StayAmerica on 4231 Parkley Court I do have your reservation right here but we are sold out unfortunately so we would not be able to accommodate you. You can go ahead and just call Expedia and they would be able to relocate you to another extended stay have a good night bye.

Room was clean front desk was friendly . the room had roaches. Room 208 .

I had to wait 3 hours to check in after 3pm check in time. Bathroom door was broken, sofa bed could not be used as a bed because wire frame was coming through matress, smokers at the hotel threw cigarette butts out in mulch in rear of hotel that caused a fire and FD response had to extinguish.

Despite the policy, there us a bit of cigarette smoke odor. Probably cannot be helped or enforced.

No hot water - room reeked of cigarettes and pot

As soon as we checked in, theres roaches in the room. First night the neighbors were slamming against the same wall our beds on havin a screaming good time. Next night, overdose 2 doors down and the neighbors screaming at 3am.

I’ve stayed at this location before…once again I’ve had a very pleasant experience no complaints. I will definitely be staying here again in the future.

It was more a problem with Expedia. I booked with Expedia for a housing service and the hotel stated they couldn’t honor the booking. So there was never a stay with that booking. Expedia failed to refund my money back saying they couldn’t reach the hotel.

Great Stay…no complaints

Dddtuu in

Nice Stay the staff was great

I didn’t like there was roaches in my room. Couldn’t relax, were killing roaches all night and couldn’t sleep

I was very pleasantly surprised with the overall condition of the property and my room. Clean, quiet - no complaints at all. I would highly recommend this Extended Stay site.