Would like to have some options to have dinner inside the hotel, breakfast was good. Hot water was not great.

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Hudek-designed building in close proximity to both restaurants and the metro. Housekeeping staff were great, kept us supplied with bottled water and coffee pods for the Nespresso machine. FOH and concierge helped us find our way around (I've been to Shanghai many times, but it's been a few years). All in all, a great stay.

shanghai is my hometown

All are good expect for the room toliet it very old.

The hotel could be great, but it lacks proper maintenance, it really smells "cheap" it has a great location.

The hotel was nice and first up graded our room to one overlooking the park. The problem was we heard the birds at 3:30 and cars racing at 4. We asked if we could change to a quieter room and told we would have to go back to our original booked room which was smaller. The concierge was very nice to my wife and she asked him for help. They got us a bigger room with double panes windows which we couldn’t hear any traffic noise. Also, the air conditioning and heat didn’t work. The room was cold the first night we check-in. We wanted heat and was told it was shut off to save money. The food at breakfast was cold instead of hot. My wife said it had no taste and was cold. The only fresh fruit we had on the first day was bananas. They did go get some watermelon after I asked which was old and had no taste the whole time we stayed there. The bacon was undercooked. Breakfast was very disappointing. Last, if not for the concierge helping us. The main staff at the desk was not help helpful and rude to my wife and I. We were checking in and the staff interrupted our check-in to take care of them. The staff would not change our room. Very disappointing stay!

Great location, steps from subway station and easy access to every where. Located in the famous tourism area, pretty crowded. The hotel has a long history and very famous in China, the facilities are pretty good, the only issue is the size of dinning hall, it is too crowded during the breakfast time.

5 star service and architecture for this 4 star hotel

Room is small, furniture is worn out. No heating due to maintenance. Great location, close to subway, shopping and restaurants. Stayed there a couple times. Maybe will come back again.

Thanks to Wu Ling and Mr. Chen for their cordial, professional help at check-in. Staff were aces. Thanks especially to Mr. Yu Chi Gang for his warm welcome and farewell at each entrance and exit.

Good position and kind staffs

Very good hotel staff very pleasant although there were not enough English speaking staff and I was a bit frustrated as on a few occasions I called room service for simple things ie slippers ice and extra pillows and I had to physicaly show them what I wanted

The location of this hotel is very good and central, just opposite Exit#9 and Exit#10 of People’s Square Subway Station. Going to Pudong or Hongqiao Airport from here is also very easy, highly recommended for both business or family travelers. Room wise is big, clean with fast WIFI bandwidth, didn’t try the Resturant as there were plenty of eateries located near to the hotel. A good base to stay and explore Shanghai, I would definitely return again.

convenient ton PEOPLE’s park and nanjing road pedestrian mall

The location can not be beat. One can get to Pudong airport via metro in under an hour (checkout form hotel to check in at airport, and maybe even quicker from passing customs to check-in at hotel) .Central location also super for meeting friends and inviting local colleagues for gatherings. Huge number of restaurants, stores, and museums within 5-10 min walk. It is one of most famous buildings form 1930s.Thus it is the ambience and furnishings of that era that make it very, very special . If possible have a room from 4th floor or higher.At level 3, room has poor ventilation and can be damp

The receptionist (a girl) was not friendly when I checked in. Another male employee was playing game using his phone at the counter. They do not look very professional.

The room wasn’t clean !! And they stole my power bank!! Horrible experience

The staff is nice, always open doors for me. The room cleaning crew always waited until I leave to clean the room. TV did not work but I didn’t have time to report it. Carpet may need to be changed.

Hotel is located at the center of the city, meaning you can go to pretty much anywhere else quickly. Metro is just across the street and has three lines where one directly connects to the airport. Local food can be easily found at the back street. Hotel is generally clean and staff are always ready to help. Price is reasonable compared to hotels around the area.