It’s definitely a tired hotel that needs a pick me up, it needs a huge refurb and some TLC, but you get what you pay for. I think the check in time is way too late, but was happy to pay the early check in fee of £10. However, having an accessible ramp but then a lift that doesn’t work, is that safe and legal? So up 3 flights of stairs it was, the room itself was ok, a bouncy mattress that seemed to move with every movement you made on the bed, tv didn’t work but wasn’t bothered about that. However, when it came to showering, half way through my shower, the shower head fell off and thankfully I wasn’t underneath it! It seems the sealant was none existent and it had just been popped back in the best it could, there appeared to be a constant banging which I assume was works taking place fixing downstairs areas of the hotel. Also weird that when I arrived, people, who I assume to be staff or relatives of staff were just asleep on the sofas in the hotel lobby. Overall, if you want a low cost budget hotel, in an ok place in ratio to the town centre then it’s alright, if you want comfort, a working shower and tv, maybe go elsewhere.

Check out was 11 yet the cleaner was knocking my door 10:40 No security as thobs didn’t work for each floor anyone could come in and walk around didn’t feel safe

Absolutely laughably bad

Yes it was terrible. On arrival, they changed our room several times. There was no heating and no warm water. we complained to the management and was told we would get a refund but nothing was done. We didn't go the 2nd night and we still didn't get anything. Reported to expedia, was told they would look into it but it's been weeks now and no feedback. It's so sad because I have had multiple unpleasant experience with expedia and only just returned. But I guess they've not changed neither have they improved their services. It's such a shame as we had to book another hotel for the second night. Please be careful when you book on this site.

Arriving at hotel outside looked a bit worn. But when i entered the hotel i could see it was under a refurbishment, this did not affect my stay, as the rooms were great, large bed, tv very clean bathroom. I would definatly stay again

Let’s sure facilities not in use. No ground floor room for family and no lift - I had a broken foot. Neighbours room very loud until 2 AM.

The hotel had no hot water, and deliberately didn't disclose this at check-in. When we spoke with reception in the morning, they told us they knew about the issue the night before and just hadn't told us. We asked for confirmation in writing and were told that the receptionist couldn't do this because it was the end of his shift. When challenged on this, he then changed to "the manager won't be here until 9". Later in the evening, the same employee refused to provide anything in writing and assured that we'd get a refund when they were contacted by Hotels.com. They're now refusing any efforts by Hotels.com to contact them. In addition to all of this, the room smelled like cigarette smoke, had no overhead light in the main area of the room, and was old, dated and in poor shape. The beds were very uncomfortable. Definitely would not recommend. Worst hotel I have ever stayed in for both quality and service.

room, amenities and no hot water

Room

It was ok, needed a bit more attention to detail… just one cup in room for two, bathroom needed a bit more cleaning, base of bed bigger than the mattress etc but it was fairly cheap and ok

Room reasonably clean, staff good

Hotel gone downhill big time!!Homeless ppl living there..No towels blankets hair dryer or spoon on arrival..Asked reception sorted towel n blanket quickly..Beds extremely soft like been on a waterbed..Staff trying to do their best,but really the hotel needs a complete refurb..Was reasonably quiet at night tho..Defo would not stay at Carlton Park Again!!!

Not to the UK standards. Basic items that you expect were missing. Bath mat, a working iron board

No hot shower water. Showeroom not clean. Fire alarm kept going off, unsure why. Bedroom side tables not cleaned. Disappointing.

Budget hotel - great for a work week in a great location. Very friendly staff. Quiet. Clean and comfortable. The Brentwood pub down the road was fantastic - very cheap meals which were excellent.

Was ok

I stayed at the Carlton Park Hotel on a Saturday night with my wife and her brother. We booked a family room which had a double bed and a single bed, and for the price, it wasn’t too bad. The hotel is a bit outdated, but for a quick and affordable stay, it did the job. When we first walked into the room, there was a bit of an odd smell, but it wasn’t anything unbearable, and we got used to it. The room was also really hot when we arrived, with the radiators cranked up to the max. I’ve seen some past reviews mention cold rooms, so maybe they were trying to compensate for that. Once we turned down the heat and opened the window, the temperature was more comfortable. The bathroom was clean, and the shower worked just fine. It wasn’t anything luxurious, but it got the job done. The bed itself was okay—comfortable enough for the night—but the pillows were a bit flat, and there was only one per person, which wasn’t ideal. The view from our window was a little disappointing, though. Looking out across the garden, we could see a window that was falling apart and some wood stacked nearby, which didn’t really add to the aesthetic of the place. That being said, for the price we paid, it wasn’t a disaster. The TV worked fine, and it was a decent, no-frills place to crash for the night. If you’re just looking for an affordable layover or somewhere to sleep for the night, this place works. I've stayed at much more expensive hotels that offered the same level of comfort, so I was pleasa

Room was ok and basic not enough facilities ie tea coffee milk sugar ,bathroom big and spacious bed ok comfortable mattress however needed more pilliows as only had 1 and mattress to large for bed frame overall not bad ,nice staff

the room had a smell like old appliances smell, the wall in the bath tub were not cleaned and I had no hot water in the middle of the night around 1am as I wanted to shower after a long wedding day. Overall stay was okay

One positive - Room was clean, No hot water - needed to run tap for at least 20 minutes! Vibration Noise in room from 1:00am to 8:00am (bit like a pump) Electrics need attention -light switches in particular. TV not working.