Overall Ratings & Reviews Holiday Inn Express RICHMOND AIRPORT by IHG, an IHG Hotel

Everyone of the staff were so friendly and helpful. The room was very quiet. Breakfast was really excellent, fresh with a different selection of hot items each day we were there. And we really appreciated having fresh coffee available in the lobby all day. We had a wonderful stay.

The toilet in our room didn’t flush when we got there. We asked for another room but the hotel was booked. The front desk person suggested to jiggle the inside of the toilet on our own. A maintenance person was never sent.

Arrived late and exhausted, the staff were friendly and so helpful

Property was very clean and staff was very helpful.

We had to switch rooms three times. The 1st room was leaking water all over the bathroom from the ceilingand was flooded, the second room that they gave us as an(upgrade for our troubles) we entered our room and was hit with smells that were so bad we did not even wanna leave our suitcases in there to go downstairs to speak to the night clerk. It was so pungent and nasty. We had to get another room. The property around this place is kind of wooded and there were people hanging out in the parking lot drinking and we saw a prostitute. I would not suggest this property to anyone. I travel very frequently to Florida and the Florida Keys. (about every two months). If you are looking to have a clean room and can go to sleep with feeling secure in your hotel room, this is not the hotel for you. The night clerk was very friendly and helpful. That’s about all I can say.

Very good stay!

Beds were dirty and requested 2 times for sheets to be changed and nothing was done about it. Found hair and stains on the pillow and sheets

Room was clean and comfortable. Staff was great especially the lady serving breakfast. She was very kind and accommodating.

Overall a great stay for the price. Easy check in/out. Clean pool and room. Some issues with ants in the room and some things not working (TV, bathroom fan, pancake machine), but we also didn’t bring it up because we were only staying one night and it wasn’t too big of a deal. Staff was friendly and helpful.

My stay at the hotel was very good. The room was clean and the breakfast was very good with a nice variety and selection of items. The front desk personnel, the breakfast attendant and the maids were very nice and provided excellent service. The bonus is that its right near the airport. Loved it!! Thank you.

Excellent service and consideration of my senior limitations both from the desk clerk and the shuttle driver. Both went beyond what was necessary. In the morning I asked for a late check out and the accommodation was made without any angst. It is so nice to have things be done easily.

Clean and a great location

We arrived late due to flight changes, very amiable with communication, friendly and accommodating. Bed was so comfortable, very clean. Breakfast was good, many options. Like that there are options for tipping staff. Will stay again.

Convenient to airport with early morning shuttle service. Pleasant staff and good coffee

Was there for Graduation, the hotel was very clean staff was very friendly and helpful. We will stay again

Great experience!!

It was exactly what we needed for a quick overnight stay. The staff was SO friendly, the room was very clean and the breakfast was perfect.

The person that greeted me was friendly and helpful. I am so glad they have an airport shuttle!

The room was clean and well laid out. Staff

We could watch the planes land from our room