Overall Ratings & Reviews Holiday Inn Express Columbia - Two Notch by IHG

The room is perfect, clean and comfortable. I’m in dining area now and just enjoyed some breakfast. The morning staff is so friendly and kind, chatting with customers, smiling and laughing. She made the start of my day a good one!

The staff was fantastic and very helpful

Clean and comfortable

Clean place, well kept up, good breakfast.

Elevator was out upon arrival. Desk clerk was so blase about it and never moved from her chair to figure out another option. Attitude was so blase! Another gent had to help with my bag up the steps. Do better.

The breakfast was great, but . . . I reserved an accessible room three weeks before the trip. When I got there, they told me that they only had a few accessible rooms, and they were all taken. The hostess was a bit rude and blamed it on the prior shift for giving away my room. Not only that, but the elevator was broken so I had to walk up and down three flights of stairs. The shower floor was very slippery, and I didn't have any grab bars. Very scary. There was a terrible smell coming from the bathroom vent. I thought vents were supposed to take air out, but this one was bringing in a cat spray smell. If I kept the bathroom door closed, the room didn't smell too bad, until I had to use the bathroom. The hotel had been recently renovated and looked nice, but the shower plate that indicates hot and cold was on upside down.

Good staff and breakfast.

The staff was very nice. I got in really late and they were wonderful helping me get settled quickly. I was in town to see my son at Fort Benning - It was a little bit of a drive, but it felt like a safe area. Would recommend.

Very disappointed with the room since it was located close to the mechcanical services of the hotel. Continuous noise throughout the duration of the stay. Ongoing Ambulance and fire trucks were noticable as well throughout the night. The noise from Close train traffic during the night made for an uncomfortable sleep. Accessing the internet was difficult as well.

Staff were all wonderful

Very clean and friendly

This was our 2nd time staying at the property, and we were satisfied both times. We will definitely stay there next time we are in town.

Clean and comfortable

I called to let them know we would be an extremely late check in. They cancelled my 2 night reservation saying I was a no show. The woman at the desk was rude and did nothing to help.

Noisy neighbors. Staff and facility clean Ana kind.

The bathroom doors are extremely noisy. I could hear other rooms closing their doors all night long.

I felt that this place is perfect for the overnight traveler who needs rest and a place to relax for the night. All they have to offer is enough and then it offers breakfast too.

The hotel itself was nice, I liked the rooms and it was updated, comfortable bed. Staff really nice. With so much going for it, I was disappointed in how dirty the floors and carpet were. I found someone’s hair in the bed, bathroom floor not clean and red fuzz in the sheets that I thought were bed bugs at first. The hallway carpets did not look like anyone had vacuumed them in a long time. I’d like to stay again but it has to be cleaner.

There were 2 tour buses and a high school bus at the hotel and it appeared that they were not ready for this volume of guests for breakfast. Saturday morning there were items available but you had to ask for items because the one worker could not keep up with the level of items needed. Sunday morning there was no milk or juice so we had to give up and grab breakfast elsewhere because we had a competition to get to. The beds were also squeaky and there was a loud train that passed by several times during the night.

I booked this hotel specifically because the description said they had bathtubs but when I arrived I was told there were no bathtubs, only showers. My partner needs a bathtub for medical reasons. I was told because it was a non refundable reservation I would not get my money back.