Overall Ratings & Reviews Extended Stay America Suites Chicago Buffalo Grove Deerfield

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It was a great place for a week visit to have our own place & not have to move. Great for our dogs too. Tim was helpful & gave us an end room.Simple breakfast items but were helpful to get our day started.

I honestly loved our stay here. We were welcomed kindly by the man at the desk who gave us the down low on all the amenities offered as well as

Special shout out to the manager Sydney for going above and beyond to accommodate us when the room we reserved was no longer available.

Good area. Hotel a little rundown but good for a cheaper option. Room was clean and staff was friendly

It was nice place

Kinda dilapidated and sketchy. Toilet backed-up.

It was just a one night stay for me and my wife celebrating my birthday. Went to Cheesecake Factory which was just 5 minutes up the road. Woodman's market was right next door for easy shopping convenience which was great. The customer service was also great at the location. The only issues me and my wife had were in regards to cleanliness. Walking into the room initially, there was a very funky mildew-like smell. I'm not sensitive to stuff like that so it was very strong for me to notice or feel uncomfortable with. Then when looking for an outlet to plug in my phone I noticed someone else prior to us had pushed the bed at least 4 feet to the riggt of the headboard (possibly trying to reach an outlet behind the bed?). That's when I noticed a used travel toothpaste tube under the bed along with a used toothbrush and an empty family size Orange Juice container (Simply Brand). Me and my wife looked at each other shocked. We tossed out the juice container and didn't touch the toothpaste or toothbrush. Then proceeded to just enjoy our stay. We are really simple an easy to please. We are not complainers so we left it as is and didn't ask for another room or a refund. But we felt it was important to detail the issues for other potential patrons. The rest of the room was clean. Clean sheets, clean bathroom, clean kitchen sink and fridge.

Travelled 1100 miles from Florida to watch my son graduate boot camp. The hotel was horrible! Kitchen, refrigerator, bathroom and beds were disgusting. The toilet only worked when you removed the top and messed with the plunger. Told the front desk guy about it and he just apologized with no resolution.

Everyone kept to themselves and was pretty calm overall good stay

I like the kitchen space. I like the colors in the room. The furniture looks nice. When I checked in I felt uncomfortable with how the receptionist was talking to me. He was raising his voice a little bit and when he was trying to explain what I needed to enter in the screen, he didn't explain very clearly, and when I said can you repeat that, he raised his voice again. Otherwise after that initial interaction, the interaction was more pleasant. He didn't explain right away where breakfast was going to be, and when I asked he said "right there, right there." I have never experienced breakfast on a table in the hallway so I was confused. He could have said in detail "on the table" just to be clear. I just expect thorough and clear communication from a hotel receptionist, and some of that communication was missing when checking in.

Got a room with a sofa bed for my daughter front staff argued with me on why i needed bedding for it. Eventually got sheets but wasnt going to argue with him again to get a blanket so we picked one up at walmart so my daughter wouldnt freeze

They need to upgrade the property. AC doesn't work. Carpets are source of many diseases. And the noise especially at night is irritating. It used to be a good place to chill but now it smells like skunk

very quiet!

Customer service at its finest!!! Would not stay anywhere else all the comforts of ĥome👍

Dirty, paper thin walls, people up ALL night, horrible.

Decent place for the price.

The staff is very friendly, very clean rooms. Very nice hospitality

Room 141 Bathroom mirror upper R hand corner frame was broken. Bed was great. Easy to adjust the heat/ac. I would suggest that the parking lot gets salted, there was a lot of ice - fall hazard. Over all could use some updating. Best part was the great water pressure in the shower.

Thank you every thing was nice just the tub was dirty