Overall Ratings & Reviews Extended Stay America Suites Washington DC Germantown Milest

This is the filthiest property I have ever stayed in my life, and we travel frequently across many standards of properties. The linens were visibly stained, the under padding saturated and they refused to replace it. They refused our request for additional towels saying we needed to wait another day. The kitchen was visibly decaying and the counters separating from cabinets, which they attempted to conceal with regular paint. It was apparent that large groups of families were living long term in units, and there were large gatherings outside the property like they were having family BBQ's in their backyard. If I had to guess, there are many refugee families residing here and this property in NO WAY should be advertised as a hotel, or be offered with any level of respect by Hotels.com

The smell it was so bad

It could be better. First, they gave me a room that smelled like urine, making it impossible to sleep in. I asked if they could give me another room. Thankfully, they gave me a new room the next day. The staff told me I had to move to another room, which made me unsatisfied. The hotel should supervise whether a room is ready to rent.

They overbooked the hotel so there was no room

Unable to check in until after 5 pm due to internet issues. Sitting in the car with family in the pouring down rain. Left and was unable to reach the front desk to see if the internet was back up. Even their guest relations were unable to reach them. Neighboring hotels were full, so I'm at their mercy. Desk attendant whose name starts with "N" is clueless and unhelpful. 8 muffins out for breakfast for the whole motel with Floaters in the coffee. Another lesson learned, "You get what you pay for."

Great property lobby immaculate exterior well manicured. Room smelled feshly cleaned ac unit brought room to desired temp quickly

Was woke in up around 3am by cops storming the room sbove ours. Heard lots of yelling and comorion. Hallways smelled like pee.

The funiture and mirror in bath room very worn. Front desk staff very nice and helpful. No blow dryer for my hair.Room Needs some updating.

This is transient housing. People are living here. This is not a nice clean hotel.

Good

Property needs upgrades urgently , bedrooms are terribles

Old building condition, smell of smoke and weed (maybe)

NDnndnd

Rude staff and kept calling for us to check out a hour and a half early

staff is wonderful

I checked in Friday night late. I called the front desk to confirm my room 2 hours before I arrived. It was an India guy who couldn’t speak English. He got upset and hung up on me. When I arrived, he gave my room away and told me I had to pay $180 more to get a bigger room that available. I said no and told him I already paid for my room I’m not going to pay again. He insisted. So I called the brand call center. Then the front desk guy gave me a big room. The next day they made moved all my stuff to the new room. I was late for my business meeting. The problem is you guys put a person who doesn’t understand English to work at the front desk on the busiest night of the week(Friday night) and this is not my statement. This is what the front desk lady during daytime admitted to me “he doesn’t understand English.” I don’t mind being moved to the new room, but I had problem moving the stuff that I already settled in for a night. And both rooms were dirty. The hallway was smelly too.

Not clean bad smell not recommended. Do not let the picture fool you.

It’s cheap, expected

This place was literally so dirty and disgusting and smelled , when we first came in to check in no one was at the front desk and people were standing waiting around for the front desk person she finally arrived she was quiet and didn’t say much not rude but she gave us our room number it smelled like dog urine so strong and asked to be moved to a different room and that was even worse so we left and got a refund and went to the extended stay on 205 professional dr way better

Check in was great and went down hill from there.