Overall Ratings & Reviews Sonesta Simply Suites St Louis Earth City

I am an honest person, so here's a honest review. The place itself was pretty great. Room was nice, location was ideal, full kitchenette was useful and enough cutlery and stuff provided to use it all. Bed was comfy, and my room smelled like nothing, which is a plus. The company itself. Sonesta suites, seems to have a really opaque idea of what "Pet Friendly" means. I booked this location 4 months in advance, and CALLED IT to confirm that i could travel with my 2 cats. I've done this for years, but i always call to confirm. I asked for manager and confirmed, yes, but there was a max fee of 150 per week. All good. So i booked the location. We had major car trouble OTW and got in at 2 am. Checked in and went to bed. At 7 am, the phones in our room started ringing, but when we picked up no one was there. Then shortly after, someone unlocked our door and tried to barge in (our safety lock was engaged) A man yelled to let him in, and my Girlfriend in her night gown got up to this man yelling at us that we need to leave now or they would call the police, apparently because we had cats with us. Cats that we had confirmed. 4 months ago. We also yelled at because the night man had accidentally upgraded our room to one with a couch and that we needed to pay for that, even though thats not what my prepaid receipt says. okay. This is not acceptable behavior for a hotel. Threaten me and try to bust into my room?

Perfect stay!

Great

We got it really late and the person at the front desk was so helpful.

All flights were cancelled and we didn't reach the hotel until after 1:00 a.m. Every hotel was sold out within a 20 mile radius. We were so fortunate to run into the kindest and most helpful young man that had just cleaned a room and offered it to us as we sat in the lobby trying to find a new game plan for the night/morning. He had clearly been working very hard and it was late, yet was so kind, joyful, knowledgeable, and professional. The hotel is nothing fancy, but it was clean and comfortable, which is exactly what we needed.

Don’t do business with Expedia if you can’t properly communicate your property is sold out. A lot of people looking from rooms from cancelled flights. Lyft/uber there to a non refundable hotel room. Find out after I get there they were sold out. I even got an offer to “upgrade” rooms from the “property” through Expedia. Drop Expedia or figure out how to properly operate.

The area

Very friendly staff, comfortable and spacious room and quiet. I've stayed in other hotels in this area -- this is my favorite.

Place was very good. Location, service and amenities . Hotel was really nice and comfy.

We really loved the access to the pet areas from our room. The room itself was decorated nicely and had everything we could have wished for.

Staff was very friendly. Property was quiet and very clean. Will stay ahain if back out this way!

Room is spacious, amenities are basic, but for a long term stay, I'd book this hotel again. re basic, but for a long term stay, I'd book this hotel again.

Location and access. Really nice and had everything I needed

Ran very well clean and friendly

It was ok. Staff is very friendly. First room we were given had a horrible sour smell. They were kind enough to move us. 2nd room dishwasher had water sitting in it so we were afraid to use it. Housekeeping could have a little more attention to detail. Beds are a little hard for our liking. Lots of random people walking through lot from parking ramp next to hotel. Felt a little sketchy and didnt see any cameras. Made us a little concerned for safety of vehicles.

Staff is terrific. Quiet, comfortable and spacious rooms.

Great stay for a hockey tournament. Convenient location. Quiet and clean. Super friendly staff and front desk personnel. Highly recommend!

Staff is really next level. Suites provide extra space and separation away from bedroom. A little dated, but a great value and comfortable stay.

Nice accommodations - as with any suite, room to spread out to relax. Unfortunately they did not offer any breakfast, and no ice maker on premises, so had to make ice in refrigerator. Other than those two issues, I would recommend staying here.

Very nice hotel. Nice staff. Not too far from the airport.