Overall Ratings & Reviews Extended Stay America Suites Austin Northwest/Arboretum

Great customer service! Greeted with a smile and they made sure that my stay would be nice and that I would enjoy it

There was dog poop in the room upon arrival

Unsafe outdated and dirty. Toothpaste on the mirror, sheets smelled unclean. I left before night 2 and yall couldn’t even get that night I didn’t stay refunded either.

Nice area, but feels sketchy inside,

Staff extremely rude. Non-smoking room reeked of smoke. TV remote barely worked. Didn’t feel or smell clean.

Looking for a less expensive hotel not too far from the Renaissance Hotel and I found it here! Simple, comfortable, clean, with small kitchen. Bed was comfortable, shower was hot. Staff were very nice.

Staff did not charge to room to the correct card, the entire place smelled like cheap incense.

Our room was not handicap, friendly and they were not accommodate us. What do I need to do to get a refund from this property or you?

Kind front Desk. Human Element.

I booked over hotels.com but when arriving there at 11 pm, they said that the the hotel is sold out and I had to spend the night in the airport as all other hotels in Austin were sold out. The hotel personel was just saying again again " we're sold out" whatever I ask for a solution. Horrible hotel and horrible experience.

The hotel didn't honor my reservation after more than 30 minutes. Thanks to Sonesta Suites I got a place to sleep.

Good hotel

Everything was so good

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Everyone is very helpful and my check went great. No complaints here

The room in not clean. I got allergy from bedsheets

Great

Coackroaches in bathroom and bed.

For a bargain hotel, this is an excellent choice--everything worked--it was clean and spacious, with good wifi, showtime, and dish network, an iron, hangars, and plenty of towels. Good safe parking. Corporate run. Climate control--excellent heat and cooling. For the price of a converted nursing home or a zombie semi-salvaged formerly abandoned motel you can have a decent room here in a modern building. Recomended in the under 70 dollar a night category.

This place has been great - a temporary stay but no complaints.