Overall Ratings & Reviews Sonesta Simply Suites Dallas Richardson

The hotel looked dilapidated and the elevator is not to code. The inspection is expired. The room smelled like mildew and mold. We cut our stay short because it made us sick and booked elsewhere. Wish I could take a picture of the smell, but that’s obviously not possible.

The property grounds were concerning as there were a few vandalisms that happened during my stay and I did end up checking out 2 to 3 days earlier related to that the property itself is clean. It was comfortable. The air freshener in the halls was a little bit over power in, but the room itself was OK for what it needed to do

This hotel always exceeds our expectations. It’s our go to when we need an extended stay.

Excellent everything

Older but okay.

Had to call corporate on the manager there went in my room. I didn't have a telephone. I didn't have a clock. She was very rude to me. I just didn't like to stay. I didn't like the staff. Everything was terrible.

The hotel staff accommodated my family after the room advertised differed from the one we got. Amazing room with little issues. The staff were polite and stood on business.

This place is very nice for the price.

Personnel was unprofessional

Quite

The young black lady who checked me in and with whom I had several subsequent contacts has the personality of a rattle snake. She needs training in good customer service as her natural personality is rather combative and snarky. The room is advertised on Expedia and shows a square footage of 356 square feet. At most, the square footage is less than 200 square feet. This should be corrected as it gives a misleading impression. However, the layout of the room is fantastic. It's roughly a square configuration with a fabulous desk, kitchen, great bathroom, closet and the positioning of the TV are all top notch. Thank you.

This is probably an off chance of this happening but even maintenance was embarrassed by the status of my room. The floors were sticky and not mopped, there was a nebulizer to try and mask a musty smell from the spillage of the previous guest, a microwave that was possesed (broken) and would randomly go off and beep at 4am . The shower 🚿 would either only allow you to set to hot or cold , not "medium" temperature., there was also a tub that had a hole in it , and the drain was blocked to not even allow to fully "close" which prevented the shower and bath faucet to work at the same time which made for a poor pressure for the showerhead.

Perfect price for the location.

Good

Didn't bring clean towels to my room or clean it up.

They were not able to take the deposit because their system was down so I had to wait in the lobby for nearly an hour.

IT WAS REALLY HOME(Y)

Great room with nice amenities

I had a good stay thank you

I arrived an hour early but they made me wait till exactly 4pm even though they had room. Room TV did not work and they never bothered to fix. It was never fixed. Don’t stay at this Sonesta.