Overall Ratings & Reviews Extended Stay America Suites Richmond W Broad St Glenside S

Great customer service

That room looked horrible and the bed was sunk in and the stove top was very awful I wouldn't never stay in that place again!!!

I liked the service in house keeping, They were Pleasant. Also, front desk was professional and pleasant as well. Didn’t like to see trash by the door.

Centrally located

Great Staff , easy to work with ! Will return

Extended Stay offers very reasonable rates, a clean room, free breakfast, and great privacy.

A

It's always a good time for myself and my boyfriend to spend quality time in a quite, private, clean, and comfortable place. We are frequent guests and we always are satisfied w our stay. It's our home away from home

Management and staff are very friendly and nice

Don’t stay here unless you absolutely have to. We were put in a room not in the building pictured, NUMEROUS things in the room were broken (bathroom door knob, picture frames, locks on windows), the room smelled of smoke, and other occupants were very loud at very late hours (smoking outside of our room chatting, driving a truck with a loud exhaust around the parking lot at 3am). Luckily we were only here for one night.

It was great for a cheaper 1 night stay. The staff was very nice!

Good.

Had to request another room because the “nonsmoking” room had a strong cigarette smoke smell. The comforter had stains and the wall paint was dingy and smudged. The TV remote did not work and was given another remote for a different brand of TV that surprise didn’t work either. Also, the room had few outlets for plugging in devices for charging/etc. The front desk agent had to check the room himself as if we lied about the strong smoke smell before changing our room as if we were getting a major upgrade. I was really surprised because of all the Extended Stays I’ve ever stayed at this was definitely subpar and not up to the standard I’m used to especially at the rate we paid. I was really disappointed.

The room smelled terrible, seemingly a combo of cigarettes & marijuana. I tried running the fan constantly but that did not help. My room was in a buiding not shown on the website. It was a “suite” but the only seating was a single office-type chair at a table -table could be for dining or office work. Zero cookware, flatware, plates, cups, etc. Thst probably reflects the security of the neighborhood.

Not worth the money

Management and staff are nice

Management and staff are nice

Staff and management are very friendly and nice

Staff and management are very nice

Close to work and restaurants