Overall Ratings & Reviews The Soaltee Kathmandu

Bujan picked me up at the airport as pre-arranged and transferred me to the hotel. It was a pleasant comfortable journey and Bujan was friendly and hospitable. He proved equally friendly at the hotel checkin and efficiently got me set up in a well appointed spacious room with a nice view of the pool and garden for my short stay. I only wish the stay was longer. The next morning found me on my way after Brianca and her other colleagues got my account settled up and checked out. This would be a devine setting to stay at least a few days to relax and absorb the serenity.

Overall service staff are great We enjoyed our stay Kakori restaurant service and staff are great

I will never stay at this property again. The floors in the rooms are very dirty. The Front Desk charged my card 3 weeks ago and I am still trying to get my money back on my AMX. The room was prepaid with Expedia and the hold funds went thru and was not refunded. I have been working with the FO MGR-Krishna Sapkota. I emailed the hotel again today and no response. I will have to dispute with AMX at this point. It should not take 3 weeks to get a charge reversed. The amount charged was $417.66 in US Dollars. I requested to speak to the GM of the hotel and Krishna said he would handle it.

I was very impressed with this hotel! So that we extended one more night. Good customer service, helpful, friendly, professional. Room was fine with view. The hotel is huge and pool was nice. I highly recommend the Indian restaurant (we visited it twice) & the room service (was so good) and the outdoor lounge. Breakfast was very good & different than usual options. But needs more space if some groups attend the breakfast. Spa can be improved. Overall I recommend it and will book again if i visit Nepal in future.

excellent staff, great food and restaurant options with something always open.

Architectural was imagine absolutely fantastic landscape has been great I have been there before many years ago they have been update absolutely fantastic. The staff service from front desk to overall I will give 100%

Valet taxi service was very overpriced.. Better to take taxi outside the hotel

All of the staff were very welcoming and accommodating. The food in each of the restaurants we tried was quite good. The Indian in particular was very good. Again serving staff were very helpful. The rooms are starting to show some age - but they are comfortable no major issues. However, both the mattress and pillows could be updated. The pillows were lumpy, not as comfortable as you'd expect in a Crown Plaza. We did request new pillows, which we brought to our room within minutes - but they were very similar to the original ones. Overall a comfortable property with good staff.

Great hotel with excellent service. Common areas are very well maintained but rooms are in need of an upgrade.

The hotel is great! Comfortable, excellent service and very good food. I overall had a great experience.

We loved the place

I’ve stayed in this hotel before and I know the condition very well. It’s old and once grand. The service I encountered was shocking.

Beautiful property is an oasis in otherwise teeming Kathmandu. Large, green area to stroll or just relax. Safe with tons of military and police support. Absolutely perfect staff--polite and friendly. Rooms large and well furnished. Quiet. Good shopping for souvenirs in gift shop and basement. Three very nice restaurants. Great pool area (sit and read now or swim when it's warmer). I would gladly stay there again.

It was a great stay as the staff went over and above their daily duties to make the guest happy during their stay

The Cultural experience in the hotel was a unique one.

Great staff. Hotel is centrally located. Easy to get places.

We arrived during election day in Kathmandu (May 14) and we learned at the airport arrival that all taxi services are cancelled and even the tourist info desk was closed. Hence, we didn't know how to get to the hotel. A tourist guide of another group was kind enough to help us so he called the hotel and somebody arranged for our transport. We should have been informed ahead by the hotel that there will be no public transport at the airport when we arrive because of election day. If not for the helpful tourist guide we wouldn't know how to get to the hotel. Upon arrival at the hotel we were standing in the lobby for several minutes because the check-in clerk was attending to somebody else who appeared to be arguing. Since we noticed that it will take some time we interrupted and the hotel desk called the lady sitting in another desk who already saw us earlier standing and waiting at the lobby. She should have attended to us when she saw that we have been waiting for some time. Upon check-in we were given an additional key for another room in case we don't like the room assigned to us. The room they gave us was smelly, had a defective toilet bowl and some broken furniture so we checked the other room and it was newer and cleaner so we chose this one. The first room was obviously old and needed renovation and we should not have been given this one when there are better ones available in the hotel.

The descriptions of the room was mialeading on Hotels.com website. I booked an executive rooms with 2 Double beds. When I reaches there they were 2 single beds. We were family of 3. The rooms were small with see through bathroom window. The bathroom blinders wouldnt cover the window completely so you can watch your family member using loo or taking shower - how embarrasing. This was one of their recently upgraded executive room. I asked for refund for next 2 nights but the manager refused. He finally gave us old delux room which was somewhat bigger. He provided us with extra bed - the extra bed was not comfy, it felt like a third world hospital folding bed. The room was dusty at placed and bathroom was tires looking and old with metals which were actually rusting. The shower was so so. Staff were great so was breakfast. The garden reataurant was costly with poor food quality. Next time I will avoid this hotel at all costs.

Cleanliness is less than average and every morning 8am house keeping knock the door. And the club lounge is too small and food is limited.

The hotel is beautifully maintained and we loved the gardens. Staff is extremely courteous. We had a very comfortable stay for 4 nights. Food quality needs improvement especially at the indian restaurant kakori.