Overall Ratings & Reviews Extended Stay America Suites Kansas City Overland Park Metca

The staff is very friendly. If you need anything you have only to ask and they will do their best to provide it. The rooms are clean and comfortable.

Right away was greeted and the front desk hostess let us know what was around. She checked us in. The room was just what we needed. We will be coming here monthly thanks to the small kitchen area. And its very comfortable.

The room was clean and comfortable.

When we check in got there hubby seen urine on the toilet seat I had to clean it which I was piss elevator don’t work we was on the third floor room 316 I have never been at a hotel we’re elevator took us only on the 1 And 2 work don’t go to third floor had to get someone to help and the toilet didn’t flush told the housekeepers that my toilet wasn’t working came back from a funeral in a still wasn’t working. Had to tell the front desk again there was a nose ring in the drawer, which you could tell it was not clean driving for hours to have to use the stairs to the 3rd floor with luggage is bad 2days a mess

First off this hotel is way over rated on this website, it's ok, not exceptional, or wonderful, or great, just ok. My most recent stay will be my last. First the negative, there's a $100 security deposit for which they hold for five to seven days After you have checked out. Ridiculous! I've stay a 5 star Marriott's and never paid a $100 deposit. Anyway, my recent stay required three room changes, the first room the heat would work for about 10 minutes then it would switch to AC. Next room, no heat at all. Final room, heat works, but now this room had a mattress that was sunken in to the curve of someone who must have weighed 300 pounds, very uncomfortable, had to sleep on the opposite side of the bed towards the window. Do yourself a favor, spend an extra $20 bucks and get a better quality hotel. Also breakfast is a joke.

Everything was fresh nice and clean

Quite reasonably priced.

1st room we were assigned wasn’t properly cleaned. Staff was friendly and helpful

It is under construction

It seem to have a clean appearance when I entered the lobby but when I got to my room it wasn't as clean as I would've liked. Every single door knob was dirty and smeared as if they had not been cleaned in a long time. Then I found out after checking in that there would be no water from 9am to 2pm everyday. I guess because of that there was also no breakfast available. That was the reason that I chose this hotel. I was very disappointed.

Horrible

The water was out for the day after we arrived. Management made suitable adjustments in price.

Front desk was very nice!

Staff was really the highlight of the stay. They were warm and accommodating. The stove tops do NOT get warm as much as most do. However, it was good to have a kitchen for my bodybuilding meals.

The lovely Autumn, who helped get us checked in, was so very sweet! She went above and beyond and gave us candy for Halloween!

I was very impressed by the room and all the amenities at a very fair price.

Our stay was quiet and comfortable, beds and pillows were fine, hotel is a little dated but under renovation. Service was pleasant, we did not like having to put up a $100 (hopefully) refundable deposit but this seems to be appearing more often. No breakfast, just coffee and granola bars

Everything was great besides needing the fold out bed and the mattress was stained and disgusting. There was also hairs and unrelenting filth in the drawers of the dressers. Attention to detail on cleaning at an "extended stay" is much needed at this facility. Other than that the staff is great.

Bugs in the room. Had to be moved to another room on a different floor.

Great front deck staff.