Great location. Staff was above and beyond. Would certainly come back anytime. Beautiful stay.

upon arrival, after a long trip we needed a restroom (including a 90 year old man); their toilet was being repaired, they had one bathroom designated for guests but someone was occupying it for >15 minutes; the desk staff smiled and said"sorry, nothing we can do, you might use the public toilet in the square". This experience we will never forget or forgive. The room was very small with no accomodation for a second carry-on let alone a big suitcase. The location is good, the room service good.

Great location, facilities, friendly staff and service

Great hotel. Great location.

A lovely hotel in the center of Lyon. I will definitely be back.

Great location, helpful staff and relaxing ambiance.

Fantastic location. Quiet, excellent staff and service. Would absolutely recommend.

very friendly

Clean room , very good breakfast, outstanding staff … except for the front desk.Front desk is quite aloof and could not care less.

Everything was perfect! The location is very central, within walking distance of the attractions and shopping streets. We loved the design of the hotel - the lobby, the corridors, the room and the restaurant. The room is spacious, the bed was huge and comfortable. All the time we were surrounded by staff members who gave perfect service. We would love to come back!

Pros: prime location, great staff. Quiet room, perfect breakfast. Cons: old mattress with pits and uneven surface. Couldn't close windows due to old latches. Bathtub/shower is too tiny to comfortably take a shower. Drain is clogged. Difficult to wash without water flowing all around.

Great staff and excellent location

The staff were friendly, and helpful. However, the air vents were extremely dirty. There was black grime on the vent, and on the wall itself. The furniture was faded and outdated, it needs to be updated

All was great!

The hotel is nicely decorated and located

This hotel has an excellent location in Lyon. Near everything. Across the street from the tourism office which is where several tours begin. The staff was helpful when I asked. I understand the hotel will be going through a renovation next year which is needed in some areas. Also, my room was smaller than I prefer but that’s my fault for not upgrading. All-in-all, a great stay.

Kind and very helpful staff, quiet, comfortable room, very good breakfast, excellent area for attractions, transport and dining.

Great location, beautiful hotel, staff was exceptional.

My wife and I checked in and after seeing our bedroom realized we had made a huge mistake. We wanted to enjoy our trip to Lyon but the hotel was not up to our standards. Supposedly a 5 star hotel but it really feels like a 3 stars. No restaurant was available for dinner because it is under renovation. Our room was a trip to the past in a bad way. All was old, not dirty but in dire need of renovation and attention. We had to check out after having dinner at a restaurant nearby and go to a better hotel. To top it all off, the manager refused to give us a refund. They even kept the 2 night! Unbelievable! Beware!

Bed and pillows were amazing. Only downside a part on the shower was broke but didnt ruin the experience