Overall Ratings & Reviews Holiday Inn Express & Suites CANYON by IHG, an IHG Hotel

Not to bad

Friendly people but terrible bathroom

I understand this is a budget hotel and the smell, the service and the breakfast food solidified that, so curb expectations, if you have them... Check in took a while as the front desk person was on the phone when we arrived and that conversation took a bit to resolve. Not a huge deal and they were helpful and friendly after. The room smelled funny but seemed clean overall. We did not have room service come the first day and a note said to call the front desk if we needed fresh towels. Later that evening I called to request a few washcloths, she said she would 'see if she could find some.' When she arrived she told me 'they don't normally deliver' so I told her about the note and she wanted to see it... She then said 'that is an old note they don't do that anymore' as she sighed and rolled her eyes. I guess the hospitality industry is not always hospitable. We didn't ask for anything else the rest of the trip. As for the 'complimentary breakfast' I have not compliments. Pancakes were ok when the machine worked; Eggs were watery, bland and not something I looked forward to. They had a scrambled egg with peppers which they called an omelet, that was slightly better with a piece of bacon added but they only offered it on Thursday. Friday and Saturday were only eggs and no more bacon just 2 different types of sausage. The pool and hot tub were dirty and the only water filling location was in the gym room. Overall our experience was subpar, and I looked forward to leaving.

We stayed 2 nights and everything was great.

Great!

Easy and quick check in. Room was nice and cold too

Clean room, made daily with friendly staff.

Room was clean and comfortable.

It was clean and comfortable

Nice, clean, fairly new, quiet.

A tile was loose in the bathroom and caused me to tripped. Needs repair.

Convenient location and friendly service. This is my 2nd time staying here.

Very quiet

Worker had no personality complimentary breakfast was not good like it was last time

Personnel great. Very warm & welcoming

Beds were too soft but otherwise a great stay

Property was well maintained and the staff was very friendly.

The property is fine but we were not made to feel welcomed rather treated as nuisance on arrival. Probably the receptionist was in a bad mood or going through a bad experience. The receptionist in the morning was pretty nice.

Definitely would stay again

Awesome service. The desk attendant was extremely nice and helpful. Room was great. service at breakfast was amazing.