The website states free parking and free shuttle to airport. In the past we have stayed there with no problem. This time when we got home, we were charged for parking. Not only that, when we arrived to be picked up, the first three times I called I got a message saying to call back later. After a 12-hour plane trip, that is not the kind of message you want. The website needs to be updated, clearly stating you will be charged if you leave the car with them.