Overall Ratings & Reviews Extended Stay America Select Suites Rockford State Street

Good

The staff that checked me in didn't even read the reservation. She talked so fast it was hard to understand her. After she gave me the keys that said 321, I asked her was this on the 1st floor? No on the third floor. She then finally read the reservation and she said that she could possibly fix it. I just took the keys and went out to my car. The Room was too warm 77 degrees and did not cool down. No coffee for in the morning. Will never stay there again.

Check in was weird, there was no one there. We waited for approximately 10 minutes then used the lobby phone to finally call the front desk and ask for someone to come and he finally did. There were other people that said they had waited for almost 15 minutes before us and even started calling out and looking around for someone and no one ever came for them. The smell in the room and hallway was really strange too. There were Skittles on the carpet in the room next to the bed. The toilet would rock and bang against the wall everytime we sat down and the shower head was leaking and spraying sideways out of the shower. There were also no amenities in the room, shampoo, conditioner etc but we asked for some and they did give it to us. Other than that, the room was big and spacious and the hotel was quiet. And there is a LOT of eating and shopping options in the area which was so nice.

As a “newbie” to “travel for work” .. I thought “Extended Stay” would be the perfect place for a week. Room cleaning was available upon request, if desired. However, I learned the hard way to check the ammenities before booking. It turns out that there is no breakfast (not even coffee available for patrons). Kitchen utensils, dishes, cooking pans were available to PURCHASE ($20), but who does that ?!! : / The room was clean/odor free. The TV remote was jacked up and some vuttons worked while orhers didn’t … but I was there for work so I didn’t use the TV much. All staff members I encoutered were courteous and available when needed. For some …. these accomodations may be fine (especially if working more than staying in the hotel). As for me, I prefer to stay at a hotel where, at the very least, coffee is available in the morning, and everything in the room works as intended (regardless how often used or not .. i.e. tv remote).

Safe

Very clean

Nice price

Place was dirty and unkept. Looked like a home for refuges. Unable to check in past 10 pm. Phone in lobby door went to endless loop and no one available after 20 minutes of trying. How do you run a hotel like this?

The room was great ,staff above and beyond helpful . Will be back.

Why is this called an extended stay? No garbage cans, no coffee, kitchen but no dishes or utensils. No coffee in room or lobby. Office closes at 10pm and opens at 10am. Hole in our wall. Worst place ever.

Reservation was just 1 night but everything was great. No issues check in was smooth, room clean, location was good.

Very convenient for us and our dog. Passing through the area. Could use some updating but is clean and comfortable.

There was a lot of people smoking pot outside in their vehicles when we would come and go. There is not anything that can be done about that. It just made the area feel a bit sketch. The staff was wonderful. Room was fine.

We needed a kitchen to prepare food for a reunion. Also had to bring the dog at the last minute and hotel dog friendly.

The entrance of the building smelled we only had 2 towels when the reservation was for 5

Only issue I experienced was loud stomping,jumping coming from the above room first night I arrived.,it went on for quite sometimes. I tried to report the issue at time of occurrence unfortunately call to the front desk was unsuccessful as it was “ after hours”,very frustrating!! However I did advise front desk desk next morning

I didn't get the room that I paid for I didn't get breakfast there no one there i need help in had Questionswas no water no ice I didn't get good service I couldn't even get no one there I didn't even get to see anyone to talk to this morning one bed in a the room i couldn't get no sleep because of the 7 dogs

Good space. Nice layout of a room. 2 desk chairs for 2 people. Room heat works, refrigerator works. This is not the case with many of the Extended Stays we’ve been at. Comfortable bed. There is an oven here. The only thing is that you need to bring your own pans and dishes. They are available, but you have to purchase them. Staff is very nice.

Clean place

I have to admit that I was very surprised at the appearance, conditions, comfortable room, and friendliness of the Extended Stay America Select Suites Rockford State Street. Some Extended Stay America Select Suites smells like cigarette smoke rooms, bad smelly, rugs torn, bugs, and homeless outside facility but this particular facility really surprised me and next time I come through Rockford I will definitely stay here.