Overall Ratings & Reviews Le Berbere Palace

The rooms are good but their service is poor. Charging $700 per night, they don't even replenish the items in the room on daily basis - coffe pods, shampoo, other basic things. Reception staff does not speak or understand English which was very difficult to us to communicate

Beautiful hotel in Ouarzazate. I wish we had stayed longer!

Just wow !!! The location is a 6 stars hotel !!

Great hotel with amazing staff and facilities. Peacefull oasis to recharge. We only ate on premise 1 time at lunch and food was average and overpriced. On day 3 we asked for in-room coffee pods to find out it was only included for the first night (of a 4 day stay). Based on price of hotel room, we found this is a bit cheap for a luxury hotel (at $3US per… for Nepresso)… little details amenitities are nice, but coffee is a simple miss. Pool service was amazing… Hotel has a lot of bus tours staying but it doesn’t impact the tranquility of our stay…

Sophisticated well run hotel

Thank you very much for the warm reception.

The staff was Moroccan personable, the room was clean and comfortable. All in all, a good, upscale place to stay. Didn't eat there because dining was considerably overpriced.

It’s a lovely property very grand with two restaurants. But from my experience, the food is subpar.

Awesome, beautiful hotel. Thoroughly enjoyed our stay

Great in every respect.

The bed was amazing. Best night’s sleep in years. Very clean casita style room. Dinner at Tabla Pizza was excellent. Staff very friendly and competent. The hotel grounds are lovely. Would definitely stay here again.

We stayed in the hotel room 209 for 3 days. It seems like this hotel is use for one night stay by tourist/visitors visiting the area by buses and move on to another are next day. We tried to purchase USD from the Reception, but it was too difficult because the staff member could not say the exact conversion rate. Day 2 and day 3, towels in our bathroom were not replaced even though it was on the bathroom floor. Last day, towels were on the rail were dirty. We noticed that the cleaners weren’t even vacuum cleaned the room floor. We had to report several Health & Safety issues to the reception, but most of the reception staff gave us the feeling that could not understand what we were saying in English... If the hotel need long staying visitors from UK, they may need to consider the way they treat the customers much better than now. There were only one or two staff members could speak English therefore, we had issues on day 2 & 3 of the stay however, the room 209 we stayed was a large room with a beautiful toilet/bathroom. Day 1, reception staff member (Amalal Soufiane) was very kind and pleasant. He was the only person who could speak to us in English that day and it made a big difference when compared to other days. We were so pleased to see him working after that in the reception area. Last day, we managed to speak to the Hotel General Manager and he seems to be very welcoming, kind and understanding therefore, we do sincerely hope he will make the required adjustments...

Beautiful property and rooms Little expensive

It was a short yet lovely stay. Polite and very helpful staff from the GM to the bartender.

Overpriced for what it offers and unhappy front desk staff. We stayed here one night. The facilities are dated and need to be upgraded, the staff isn’t very helpful and there’s nothing special about the property.

My was not feeling well, and staff at breakfast went to all lengths to accommodate her needs. Very attractive grounds and pool.

Wonderful, beautiful 5 star hotel. Great service

Overall very disappointing given the cost The hotel caters to large bus tours which detracts significantly from any charm it would have.

Nice place but service could be better

This hotel was really nice considering it’s in the desert and quite remote. The rooms were very clean and the staff was very good. The pool was lovely and the dinner was good. Considering the location and it being in a remote village in Morocco I was very impressed. The air conditioning is very loud and I didn’t have a restful sleep but overall it met my expectations and was a nice hotel to stop in on my way to the desert.