We cant sleep because of bugs unbelievable

Stay was great super convenient access to the metro. Staff was very friendly. Services available were excellent we had no problems checking in or with parking.

Everything was almost perfect. Flexible with check in, rooms were clean, amenities were good. Only that bathroom door knob was broken.

Great place

This Hotel is very nice inside. Clean with great lighting and the staff was awesome! We reserved one of their event spaces for a family celebration and decided to stay overnight. The rooms are nice and clean with refrigerators included. The complimentary breakfast was also nice. My kids enjoyed the fresh waffles! I would definitely stay here again in the future.

All the release and waiver items I signed gave me the feeling that my car and personal belongings were not safe when unattended

There was no hot water during my stay, I requested for them to bring towels my second day and they never did. They said I noted I didn’t want room service but who in their right mind says that for 3 nights? Bathroom had smudges, towels were rough. The pillows and bed were uncomfortable. The air is so loud you can sleep every time it kicked on it sounded like a bunch of banging. The bar at the casino doesn’t let you order more than one drink an hour and they make you feel judged if you drink rather than play at their casino. Would never stay here again. I can’t stress enough that the pillows suck and the bed is rock hard. Also, if you like the curtain touching your ass while showering then stay here but it’s a tight tub and the curtain is cheap - didn’t even have magnets to stick to tub. Didn’t take much pictures because honestly would’ve been a waste of space. But I did post their note for not having hot water.

I won’t stay there even for free. That’s all I’m saying.. major upgrade is needed..

All in all was the worst stay I have ever had at any type of hotel/casino. I also had family staying in this hotel and they too were not happy with the stay. I will say that the staff regarding my issues in my hotel room were quick to rectify however, it took them 3 complaints over a few days regarding the air conditioning in my family’s room before they move them to another room. Too much to write at this time. Overall experience was not that great for both myself and my family staying at this hotel. They need major improvements inside and out.

Once you know parking, it’s convenient and easy. Although, for someone coming the first time, it may feel complicated and uncomfortable. I loved that they gave us few water bottles, also checkout at 12 is a huge plus. The room is pretty nice. Bed was ok. It felt shaky and unstable. My biggest issue was gym. It’s on the second or third floor. And when I got there, I couldn’t use treadmill. Then I saw the sign that to use treadmill you have to go to the front desk and get a special key. Common! I was ready to exercise and only had 30 minutes, but now I had to spend another 15 minutes going back to the lobby, getting the key, then going back to the gym. Then go to lobby before going to the room to return the key. This was VERY inconvenient and time consuming. I am totally taking a star off for this experience.

It’s a good place to stay

We always have a great stay

Great place to stay shopping nearby. Good breakfast. Easy fwy access.

We were celebrating both our 39th wedding anniversary and my wife’s birthday. I’m usually not one to leave reviews, as first impressions can often be misleading. However, a few days before our cruise departure, we stayed at La Crystal, and the experience was truly exceptional. We were so impressed that we chose to stay again after returning from our cruise and once again, everything exceeded our expectations. From the moment we arrived, the staff made us feel like we were celebrating our honeymoon, not our 39th anniversary. Although the hotel is currently undergoing renovations, you would never know it the property is spotless and well maintained. A special thank you to Ms. Helen and her outstanding team for making our stay so memorable. And to Cynthia at the front desk, thank you for going above and beyond. Your warmth and attentiveness made all the difference. Lpk

the beds are so uncomfortable, the tv channels so poor,

This place was well worth the price. The room was very comfortable and clean, and the employees were all very kind.

IT WAS EXCELLENT. STAFF WERE FRIENDLY AND RESPECTFUL. IT WAS A NICE & QUIET RELAXING GET AWAY

Good service

Enjoyed my stay the pool the breakfast and enough check out time

Close to public transportation. Great services. Free breakfast included