Overall Ratings & Reviews Holiday Inn Express ROCKLIN - GALLERIA AREA by IHG, an IHG Hotel

AC unit was kinda loud

The Manager checked us in. She was so polite and kind. The ladies who worked the breakfast were also very helpful and kind. Our room was very clean and comfortable. The morning we checked out, we left earlier than breakfast started. The lady working the front desk grab us bananas and apples to make sure we had something before we left. The property was in a great location surrounded by many shopping and eating options.

Very nice staff. Clean facility

very good

Great staff Clean area

Very nice

My 2nd stay, the first was okay, felt safe & clean enough for a budget hotel. However, this time they placed me in a very dark, first floor room (120) on the back parking lot adjacent to a busy road with window view of the large pool equipment cage. Worse, it smelled horribly like cat spray and the carpet seemed sticky by the bed. Also, no hand soap in the bath, cleaning lacked detail. Too tired after long drive to change rooms, so stuck it out using room spray I carry but disappointed, can't believe they'd put anyone in that room the way it smelled. Common areas were fine, breakfast was decent, parking and area seemed okay, just check your room before settling in.

Staff is really nice hallways smell great. Room was super nice except for the bathroom looks like it wasn’t cleaned thoroughly there was hair on the walls if the shower and on the tub. Other than that all was very nice very quiet and in a super duper nice neighborhood with everything you need close by.Would recommend a 100%

Mostly okay. Just looks a little old.

We’ve stayed here several times. Great customer service and easy to get too. We always feel welcome!

Check in was easy. Good breakfast selection. Easy parking.

My 2nd stay within a 6 week period. Good folks, good breakfast, very convenient location.

The location was great. Accesible and walkable with restaurants and shops nearby. The breakfast staff was very friendly and efficient.

The property is very tidy and clean but when we checking in I was told that because they cannot contact me and my card was declined they canceled my room but I’m so lucky that they have 1 room left . They said they tried contacting me but they cannot reach me. I booked the book now pay later policy it’s says pay in the property but why cancel why not wait until certain hours. It’s so frustrating that they did that to me. I even put a special request that we will be checking in late but yeah they still cancel it and gave me a one bed room!!!

Cleanliness is my judge of a property. I knew from the minute I walked into the lobby that this property was the exception, not the rule. The lobby was spotless. Even the elevators gleamed. The room was clean and well equipped. The linens were not stained or dirty. The towels in the bathroom were perfect. The amenities were full, which is not always the case. The beds were very comfortable and immaculate. Major plus was the shower. There was water pressure!! This is our definite place to stay when we have a layover in Rocklin, CA. Last, but definitely not least, the staff was very nice. I can't comment on the breakfast because we ate out. However, judging by the rest of the property, it was excellent as well.

Have stayed here before and we have had great service and like the location. Nive breakfast also that is included. Rooms very nice and staff very helpful. Will go back again.

Property was clean. Staff was friendly and helpful. Easy to get in and out to the road and plenty of parking.

One of our 3 rooms wasn't ready at check-in time. This was a problem, because the reason for our stay is we were attending a wedding, and needed the rooms to get ready. I pushed the issue and suddenly the room was ready, but the staff person was rude about it. Other than that our stay would have been just fine, but I was kept awake from 4am to 6am by noise directly above me. It sounded like a stampede of elephants. Maybe it was housekeeping, or maybe it was guests just doing their thing. Even earplugs didn't help as it was vibrating the whole ceiling and walls above me. Other than that, the hotel is nice, clean, and does the job for a one night stay.

The whole property was very clean! Clean rooms, clean lobby, clean pool area, clean breakfast area, everywhere! Staff was friendly and helpful.

Clean. Friendly staff