great room

Hotel is currently being renovated and the floors are peeling up badly. They should not give out rooms that need to be renovated, we declined two rooms that we were given, they did end up giving us one that had been done and that was nice. We were originally told the pet fee was $15 per day and when we arrived it went up to $30 per day, I didn’t appreciate that.

Clean room. Good breakfast.

Ken at front desk was friendly and was very satisfied with my stay.

Very clean. Staff was very helpful.

Clean and friendly staff Good location! We would stay there again

Staff was wonderful both daytime and overnight-very, very thoughtful & knowledgeable

Needed to check in a day before or reservation due to winter weather. The lady who took care of us on Nov 25th was so kind. The rooms are really nice, the hotel has a nice atmosphere. Best Western will have our business when we make a trip to Sycamore Illinois!! Please keep rates cost effective for everyone. Thankyou again

Bugs in the room needs an exterminator

Had to wait 45 mins and room wasn’t that clean.

The room was great and the girl that helped was great. They’re were children running the hallways all weekend unsupervised Breakfast was the worst sausage was cooked in microwave to long and the gravy had a crust in it and it was eary

Rachel was amazing at the front desk. She was courteous and sweet. She was very accommodating. The grands had fun in the pool. The room was very clean. The bed and pillows were very comfortable. We didnt have breakfast but the coffee was great. Will stay again when we are in the area.

Everything was good, cleaniness, staff and amendities.

The tv wasn't working. The front desk lady fixed it but it went off line again. And when I woke up in the morning I had a cockroach in my bed.

It was reasonably priced compared to other options during the time we traveled and had a pool which when traveling with our kids is a must. Close to restaurants and activities. It was okay for a nights stay. However, the room we had was clean but floors creaked and felt off balance in places. Bathroom floor wasn’t as clean as rest of room. Bring your own toiletries. I usually travel with mine but I thought for one night I could do without but no shampoo or conditioner provided and only small bottles of soap. Not the usual. Room looked updated but not well done. And the reason I probably would try another hotel, the walls were paper thin. We heard everything from the rooms on either side of us, above us and in the hallway.

We were by the pool which was a bit noisy until about 11 but after that it was fine. Our first room had tv issues so they had to move us after we had already unpacked.

My adult grandson and I stayed at your hotel this weekend. For the most part, we enjoyed our stay, beds were comfortable and fresh, love all the plump pillows and we slept well. Fridge, coffee and microwave in room, nice. Ice machine, pop and snack machine and pool were conveniently located. Grandson enjoyed breakfast. Unfortunately we could hear everything in the hall and in the room adjoining ours, (Kids upstairs bouncing off the walls at 1am. Not your fault!) Room was a little on the small side, but manageable. I missed having a table and a couple chairs and just a chair or recliner to relax in before bed. Improvements: *Lighting in desk area. There is none at all. *Floors were dirty, Should have been mopped. I walked barefoot for a short time and I had to rewash my feet, which got very dirty, before putting sox and shoes on! *Towels are quite thin. 😞 *Full length mirror is located in such a strange spot, you cant see yourself in it. *Grandson wanted to work out but 2 of the machines were broken. Registration and checkout was pleasant and easy. Nice ladies! Price was great! Less expensive than originally quoted. Next time we come to town, we will probably stay with Best Western again.

Shopping options were great , Good selection to choose from.

Very convenient, only about 12min from the University. Room was clean. Outlets in room did not work, so i had to use my portable charger for my phone. Very noisy (my room was near the emergency exit and didnt like that door was left open all night, can hear those above me Very easily). The staff was friendly and i liked that they did offer free breakfast.

They didn't help me find the keys to my car.