Overall Ratings & Reviews Holiday Inn Express & Suites NORTH CONWAY by IHG, an IHG Hotel

Terrible experience

Construction going on. We finally got a room after 3 other attempts. Someone was in room 1 and 3. Room 2 was not made up, dirty!

I've stayed here before in years past. It is convenient and does the job. However this hotel is in desperate need of renovation and cosmetic repair. Paint chipped off the wall, water stains on the ceiling. Old carpet that is stained. There are several options for accommodation in the area, so I'm surprised that they have not cleaned up their hotel to compete as there is a LOT of competition in the area. The staff was amazing and friendly, and made us feel at home.

Wonderful room and breakfast!

I could see they were work on some renovations. Breakfast was good and the staff were very friendly and kept the breakfast area clean.

Location

I am so disappointed the hotel was under renovation which was not mentioned anywhere. We stayed on the third floor which there was dust everywhere which i am highly allergic to. The air conditioning was not working which it was super hot o. the third floor. I went to use the phone to call front desk which didn’t work there wasn’t even a cord attached. Then i used my phone to call the front desk I called for over an hour and no one answered. There were no light bulbs in the light in my room and it smelt like gas on the first floor as well. I asked to speak to a manager twice and still a day and 1/2 later have not heard from anyone I will be calling corporate on Tuesday. My sister stayed on the first floor and there was moldy food in her refrigerator along with other things wrong as well.

Everyone was super nice but there was mold in the room and hair was found in the shower. On our last night we found a bug on the bed.

Close to finding north conway down town and outlet. The construction and faulty access room key.

This hotel is in need of some repairs and just general work. When we got to the lobby, there is working being done. We checked in and arrived at our room, we found out room to be one door away from what we are told is just a paint job - but it looks worse. It was dusty and terrible. Our door was open and the toilet didn’t work. I called down to get a new room and we were moved a door down - directly next to the work being done. The inside was fine - although the tub needed a replacement. The pool was gross - lots of balls of hair and needed a cleaning. The only good thing was the man in charge of the breakfast. He is delightful! Pics are of what we saw from our hallway door.

Great girls get away! Clean room, decent pool and hot tub clean!

My stay was good

Great place to spend a night or two. Hotel is under renovations and redecorating so have to forgive some wallpaper peeling and plastic hung . Overall, we were comfortable and safe . Staff are truly wonderful down to Leslie in the breakfast area . He is a champion caring for us . Will stay again .

Nice stay just very run down and dark

Nice, reasonably priced place. Stayed there one weekend while coaching some races at Attitash, and liked it enough to stay there again for races the following weekend. The front desk staff was friendly and accommodating and the guy in charge of the nice free breakfasts (with a really cool pancake making machine) was awesome!!

Only first day, but no complaints

The staff working the table when I came in was very rude and very unhelpful place is very dirty not sure if work is being done or what not but I do not recommend this hotel spend a couple more dollars and bring your family somewhere worth it 0-10 recommend

I was little taken back when I did not get new towels and there is no blow dryer in room. They did not deliver towels because they said my do not disturb was on door. I never put it out on door. It was always in my room.

My stay was bad the second day I Resquet for a room service there was only 1 staff she told me she was going to do it because I was already heading out came back nothing was done,on the website there a laundry it was not working at all the dryer was broken but my stay was not bad the cooked was a nice individual and the older staff to the front was nice

Property is a great. Even thought they are going through a pretty extensive renovation they are paying attention to not interrupt the guest experience. Nice pool and hot tub and breakfast.