Overall Ratings & Reviews Gem Strathmore Hotel

The staff team were amazing and nothing was a problem. They are a credit to you in delivring excllent customer service.

Beautiful hotel, nicely located and pleasant staff. The beds not comfortable, and we stayed during a warm evening so needed to have windows open and a fan on as no air con. So much noise outside till past 3am from maybe emptying of bins or other maintenance work meant I slept very little so not a comfortable experience.

We booked the Gem Strathmore hoping for boutique charm and comfort. What we got was a tired hotel trading on location, with service levels that would embarrass a budget hostel. We paid extra for early check-in and called ahead, but still waited past noon with a jet-lagged toddler and zero apology. Staff were indifferent throughout — no greeting, no help with bags, not even a bit of sympathy to our situation. The room was sweltering with no AC, just two small desk fans and plugs only on one side of the room. It was basically a sauna with bedding. No fridge, no plug in the bathroom, and no attempt to make up for it - just a stunning absence of basics. The lift, presumably installed during the Edwardian era and never updated since, took ages to arrive. When it did, it was occupied by a staff member with bags of dirty laundry - he didn't even flinch at the sight of a family waiting with a child and luggage. Expedia mentioned babysitting services(for an extra fee). They don’t exist. When asked, staff shrugged. No apology, no explanation, no gesture of goodwill. We left without staying the night - and no one cared. We paid over $500. For that, we expected hospitality. We would have settled for competence. Instead, we got apathy and the privilege of being ignored. They offered nothing — not even a token refund. Avoid. There are far better uses for your money — and your patience. The only thing gem-like about this place is how hard it is, in every way, to enjoy.

Property was fine and generally what I expected for the price.

Used toiletries in the bathrooms. Uncomfortable beds. Only 2 outlets in the rooms (by the door at that- not even next to the beds) and the breakfast that they have you pay for is subpar. I've had better breakfasts at cheap chain hotels. Mugs were also dirty in the room. It is a pretty building though

Great property, nice rooms - in the recent heatwave, AC would have been a great addition, but fans were placed in room for comfort.

Nice pleasant stay for 2 nights. Great location to Tube 4 min walk away, bars, restaurants etc. free on street parking from Saturday 1.30 to Monday 8am.

Na

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Staff and the property in general were excellent; however, it perpetuates the myth that a solo traveller is OK with a room the size of a cupboard and everything squashed in. The room needed a bit of TLC, with the desk and cupboard in need of repair/replacement. Would class the hotel as 3* rather than 4* but still a decent stay.

Great location. Helpful reception staff. Outdated and very slow lift. Bedroom clean and had tea/coffee facilities. Unfortunately on the hottest day of the year the lack of air conditioning was an issue. A fan was provided which on normal weather conditions would have been enough. It was cooler outside!

We chose this hotel mainly due to its proximity to the Royal Albert Hall, where we were going to attend a concert. The hotel looked ideal on the photographs and the price seemed good for a Kensington hotel. The building itself is nice, staff very helpful and friendly - BUT - there’s always one of those … we were shocked at how tiny the room was !! I suppose it goes to show how deceptive a well taken photo can be. Mitigating factors - it was the hottest day of the year (34 degrees) and the hotel IS in Kensington. That said, the room was like a very small, hot rabbit hutch with just enough room for the king bed, one of the smallest en-suite bathrooms and smallest showers we’ve ever come across (worldwide), and a totally ineffective table fan just basically blowing hot air around. We paid for a superior room so who knows what the ‘ordinary’ rooms are like for size. This all sounds negative - but the staff were fine, the location was great for what we were doing and the bar was quiet and cool. It’s the size of the room that really spoilt the experience. As experienced travellers, maybe we should have managed our own expectations better … Anyway, that’s ’operation toasted rabbit’ done and we survived. Sorry Strathmore, I know this seems like a bad review but it’s only because of the room size. Dave & Caz

Customer Service was OUTSTANDING. Just need A/C for those hot days

The hotel staff were superb. We were offered an upgrade which was very nice. The room was very clean and beautifully furnished. The breakfast was hot and plentiful. Well done to everyone. Thank you. I would stay again anytime.

Average hotel, rooms extremely small, could hardly move, shower very small, if you are large build you are bot getting in the shower. No air con, fan provided, room like a sauna, bad sleep due to extreme heat, staff friendly, super location for RAH and museums. Hotel ok for one night but would not want to stay any longer but pleasant enough.

Unfortunatly we had an incident during our stay that tainted the remainder of our trip. I was able to make my complaint and I am pleased to say this was delt with proffessionally and promptly and we are happy with the response. To that end, I have given a fair review as the room was adequate for our needs, it was very clean and the location was very good. I feel some investment would be beneficial to update the rooms , but the commitment of the manager to ensure that we were happy with the outcome and this would not happen again, was a very much appreciated. We hope to stay again and experience a better service.

Really nice hotel great location

This hotel is in a great position but has seen better days. We were there in June and it was hot. There was no air conditioning, just a rather tired fan. The staff were helpful but overall I felt the rates charged weren’t justified.

Good location, everything needed. Good attentive service

Nice location near Gloucester station. It is an older hotel. We had a room with 3 beds. The room was very small with firm beds and no air conditioning. We had requested the family room and it was given to someone else. The bathroom lacked counter space and the hairdryer was in the living area. Limited opening of the window for safety reason but it made for poor air flow. The breakfast had a variety of options and friendly staff.