Overall Ratings & Reviews Holiday Inn Express & Suites ALCOA (KNOXVILLE AIRPORT), an IHG Hotel

Rm 229, window bed mattress worn out, like sleeping in a sink hole. Shower valve leaked, wouldn't stop leaking. Used curtin to block spray from getting floor wet when not in use, disappointed, felt like for the price it didn't live up to Holiday Inn standards. After 2 days breakfast was boring, pan cakes were like robber.

Close to the airport, restaurants and the property is clean.

We had an excellent stay but some unfortunate bad weather which caused a power outage. The staff was extremely helpful and courteous during the ordeal. I would definitely recommend this location for weekend trips.

They are very accommodating. They've already arranged for transport to airport in the morning for me.

Great Hotel in a Great Location.

Excellent service! Close to the airport.

Desk clerk was amazingly kind and helpful. Room was clean and quiet. Breakfast was good!

The staff was incredible!

The staff is outstanding!

Friendly check in. Room is clean and smells nice. Towels smell fresh.

Great location!

I am probably ill-informed but I thought IHG Holiday Inn Express hotels were a step (or two) up from La Quinta, but found our room was pretty much on par with a La Quinta. Really nice that they supply Dove body wash, shampoo, hand wash and lotion in convenient large size, wall-mounted dispensers. Toilets could stand to be upgraded to "comfort height" - the one in the room we had was as low as an elementary school's and very difficult for a full-grown adult to manage when the world has moved on to the taller toilets! We selected the hotel based on it's proximity to the airport and the free shuttle, but discovered the "Free Shuttle" doesn't start until 7:30 a.m. so a bit disappointing.

The staff qas super nice, helpful, and friendly. The area around the hotel is very poorly lit. The breakfast area seating was old and stained.

Rooms were not ready for checkin at 4pm. Second night our beds were not made. 2 out of 3 mornings there were no cinnamon rolls ar breakfast.

Good location semi quiet good neighborhood

It was very relaxing

Friendly staff, clean and comfortable room, quiet stay. Breakfast was delicious!

Great

Nice

The staff was nice. The room wasn’t great. The blackout blinds had holes in it and was buckled when it came all the way down. The bathroom fixtures were loose, the heat didn't work cirrectly, and the lights were very bright. Over all disappointed.