I booked 3 rooms in the beginning of January, 2026. Every room had a musty smell. The showers were covered in mold. The toilet overflowed twice in one of the rooms. The pools were not maintained. I was double charged for a breakfast meal. It has been over a month since my visit and I am still waiting for my refund. The staff were very friendly and polite.

Of course everything was wonderful

el hotel muy bonito y silencioso, la habitacion muy sucia abajo de la cama, king size, la pata de la cama rota y por lo tanto no estaba plana, un par de enormes cucarachas aparecieron en la noche, personal muy amable y servicial

⭐⭐⭐⭐⭐ I would like to thank all the staff for their excellent service. They truly make the place feel welcoming and much better overall. Their kindness and professionalism really stand out.

The rooms are really old with many things not working. It is a shame how this hotel has been abandoned

Beautiful compound like hotel with lovely landscape and outstanding service! The entire facility is spotlessly clean the linens are very nice, and the food is excellent! Absolutely the very best service! It's a wonderful oasis in the city!

Room , restaurant

The room has old furniture , and the toilet had a leaking,

Amazing experience from start to finish! The staff was friendly, professional, and truly attentive. My room was clean, well-organized, and exceeded my expectations. The service was excellent, and you can tell they genuinely care about their customers. Today, for Día de Reyes, the manager surprised me with a beautiful and delicious mini rosca, which made my stay even more special. I will definitely be coming back and highly recommend this place to anyone looking for quality and great service. 🌟

Clean room great area. Staff was always welcoming.

Estuvo bien. Lo único es que el hotel no tenía agua y cuando teníamos agua, no había agua caliente. Pero el servicio fue súper bien.

All good - towels were old but they change it after we call the receptionist

Be more clean and be more efficient

Beautiful hotel, definitely returning.

La relación precio beneficio es muy buena, la tarifa es excelente. El lugar es muy amplio y agradable. No han actualizado la construcción, no está al nivel de otros hoteles de la cadena.

The hotel grandeur , and time less luxury and first class service Its on a need to be updated and refreshed in some areas but remains GDL grand Dame

The furniture is old and it smells damp.

PERSONAL AMABLE, HABITACION FALTA DE MANTENIMIENTO

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Dirty, unsafe rooms. None helped and unfortunately to do anything for customers.