Overall Ratings & Reviews Okatie Hilton Head Hotel

It was an old building and amelled like mold. Paint chipping, cracks in the tub. And the beat part the roaches. There were raiches in my bed (I took a video). So I checked out and they reversed my charges. Totally unacceptable and so below standards for the area.

Good - staff was really nice Not so good - the keycards suck and had to constantly reload

Left a day early even though there was no refund. Old, worn, and literal roaches

It was nice and clean and big had a very good time went back again

Very friends people and reasonable price.

The people was very friendly they had a nice clean pool even had a barbecue grill for convenience seat and it was very big the room was huge and nice and clean

Back door to hotel didn’t lock ain’t feel safe like home

We found the room to be subpar - being clean both bathroom & sleeping area.

Needs updating, not clean. Room was humid the whole time, even with the AC on. Front desk staff were very friendly. Would not recommend this hotel. I have stayed at much nicer facilities for less money.

First ... the room entry lock didn't work, then the front desk re-set the cards ... still didn't work. Issued new cards and re-set the lock ... finally worked. Then went to use the toilet ... water wouldn't refill ... couldn't fix it. Moved us to another room across the hall. Heard the ice machine every morning about 6am. Bugs in the room! went for coffee in the morning ... no cups available at the buffet ... was told we need to go back to our room and use the cups from the room. Best I can say is the Front Desk staff was friendly. This could be one of the worst hotels I have stayed in!!!

This hotel is a little bit hard to find, but it's a good value for the money. The staff are very friendly and service oriented. They serve a pretty good breakfast each morning so you can get going with your day on a full stomach.

Elevator not working last inspection 2020, toilet not anchored to floor and not flushing correctly. Cable cord plate covers loose exposing wires. Dresser drawers stayed open. Room over deordarized, breakfast sub par.

The person at the front desk was very helpful with a problem I was having with a gift card. Although I was unable to use it this visit, she took the time to find instructions on how to use it, printed it out for me, and then brought it to my room. She was wonderful.

Worst Hilton experience ever!!! Awful property, dirty room, tv wasn’t working and the employees were upset and gave us nasty attitude because we asked them to help us make it work. Do not stay at this property save your money and rent somewhere else. The free continental breakfast was a joke, not even decent coffee and had to leave and find food near by. NEVER again.

The pool was not family friendly .. no lounge chairs.. empty beer cans sat on a table for 4 days.. a window was wide open from the pool into the utility room on the ground floor, it stayed open day and night.

Chela was FANTASTIC! She was the best front desk agent and always had the best recommendations from food, activities and places to visit! The hotel was great! Breakfast was good, pool was nice especially on super hot days. Overall the facility was wonderful! Highly recommend!

The staff was helpful. The mattress on both beds were not pillow top and not comfortable. Some pieces of baseboard had broken off wall. The room darkening curtains was not designed to block light effectively. There was a heavy perfume like odor when we first entered the room. The toilet made a loud whining sound when flushed.

Mold on caulking in shower, around edges of ceiling and on tops of curtains, the room darkening curtains have holes in them.

The room had used drinks in refrigerator. Wash rag hung up was dirty. It was outdated. I never knew eggs could be so watery. There was a burned up van in parking lot with flowers on it. People were loud in hallways after 10 pm. Soap used from previous occupant was still in the tub.

Friendly staff, but tub does not drain tile falling off floor old towels sink does not hold water. It is time to put money back in.