The beds were not very comfortable, the pillows went horribly flat during use, and the pull out sofa bed mattress was old and stained badly. Some of the supplied kitchenwares were crusty with old food debris. The windows had all lost their thermal seals and were hazy in between the glass panes. There were no available luggage carts to be found even during an off peak time. The breakfast pancakes were rubbery, and the scrambled "eggs" were soggy and slimy. On a positive note, the front desk woman was very friendly.