Overall Ratings & Reviews Beverly Terrace Hotel Beverly Hills, Sonder by Marriott Bonvoy

I prepaid and got the code walked in and talked to the front desk person no mention of anything.

Sonder bombarded me with emails to check in online. Did not like that. Prefer to provide my ID in person. The room needs two decent reading lights. And a light in the area meant to hold the open suitcase. Otherwise the room and the property were very nice. One front desk person was wonderful; the other was not engaged. Service staff were hardworking and friendly and welcoming

I booked for 9 nights, paid in advance, which i regret. Very poor old rooms with unpleasant smell, and very small, no every day cleaning. Some of them overlooking the patio, without proper window, no privacy. The only reason I give 2 stars instead of one, because one of the receptionist changes my room. Additionally, I had flight rescheduled and was trying to extend for few nights, receptionist insured me room is extended at the same price, however just before original checkout they told me they have no capability to extend rooms, they can only make new reservation and quoted me almost double what i paid. I complained to management, but was ignored. Receptionist who insured me earlier denied it and management told they believe him and not me. I chose to move out rather pay double for such poor accommodation, even at cost of aggravation. Happy with my decision. At list few days spent in nice hotel at the similar price. My advice, ovoid this property if you don’t want to spoil your entire stay.

This is a funky vintage vibe, really clean - but the rooms are small for four people (parents and 2 kids). Loved the rooftop lounge and beds were comfy. Parking is valet only so expect that expense.

location

Super cute for a one night stay. Hotel was very clean and friendly staff. Sucks there aren’t any elevators so taking luggage up the stairs was a bit of a hassle but overall enjoyed my stay

I had booked a king suite in February for my brother's wedding in June. The day before my arrival I received an email letting me know they had overbooked my room and were downgrading me. Instead of the spacious room I had originally booked over 4 months prior, my family and I were crammed into the smallest king room imaginable. There was barely enough room to walk around the end of the bed to get to the bathroom. I called the hotel to inquire about what had happened to my reservation. Angelica was so sweet, she tried everything she could to help me, even checked with partnering hotels, but was unsuccessful. She wrote a note for the manager to call me the next day. I never received a call. I tried to find accommodations elsewhere, but there was nothing available in the proximity to the wedding. At that point, we were already involved in rehearsal and pre wedding activities. At check in I asked the girl at the desk if they could do anything for the major inconvenience: discounted rate, free parking, anything. The only thing they could do was charge me the price of the regular king room or cancel my reservation. This hotel could be a little gem, but unfortunately it is extremely mismanaged. They didn't seem to care at all how this affected my weekend. Don't book it for anything important.

Fool me once. This place appears to be a boutique hotel online and has a cute lobby, however, once you enter beyond that it is an old, dirty motel. The walls are paper thin. You can hear every word the neighbors say and can hear everyone in the courtyard. Even the maintenance staff were not considerate and played extremely loud music at 9 am that the entire place could hear. Don't let the cute photos fool you and look elsewhere.

AC was noisy and did not cool room, bath tub dirty, floor wasn’t swept or vacuume

Hotel was clean, and well furnished, but lacked an elevator

This place was the perfect spot to drop bags, explore the area, and sleep. The restaurant downstairs was sooo cute and good. No thrills but perfect for what we needed.

Central location, and nice on site restaurant. The hotel can be a little loud. Sonder's check-in procedure is app-based and sort of incomprehensible, but the on-site staff make up for it.

They were doing construction on the rooms so it was messy in the hallway and noisy.

Excellent location, nicely styled, great rooftop and I loved the Kureg type coffee maker. But the rooms were extremely small. I have never stayed in a place with such small rooms. The bathroom was normal sized but with absolutely no place to place anything down due to pedestal sink. Plus the bathroom door was a sliding barn door style with frosted glass insert. It kept creeping open and the glass allowed light to stream into the bedroom disturbing my partner sleeping.

Close to bars

Great stay!

Great location! Cute property. Extremely thin walls.

Not my favorite Sonder. Great location and clean, attractive property. Room was very small and very basic. Bed and pillows weren’t very comfortable and polyester sheets don’t breath and weren’t comfortable to sleep on. Room was near stairwell and we heard guests walking up all night. Wouldn’t stay again.

The room and bathroom are very small, no chairs in the room and no available dinin

Hotel is very basic, dated furniture and no service. Only good thing is location if you're looking to walk around. Walls are very thin, i could hear next door neighbors conversation clearly, in addition to street noise.