Overall Ratings & Reviews Extended Stay America Suites Orange County Cypress

Overall, okay stay at this location. Have stayed at several Extended Stay America locations and this particular one was lacking basic amenities. No ice machine(s); breakfast offered was minimal with granola bars, oatmeal packets & muffins; and room(s)/hallways need overall deep cleaning.

low budget hotel. We found hairs on the bed and the smell in the hotel is horrible as people from peopl cooking. Two star

Bed sheets where dirty. Refrigerator was dirty. Gosh the shower 🚿was awful,you will take forever showering since the water barely came out. Honestly the price it's not worthy. Plus they charged me $27.50 more for my pet, I have been on others hotels and pets are free and honestly i don't mind to pay for it but honestly this hotel for me the price isn't worthy.

I didn’t realize there was no pool and when the room needed repair, no offer was made to move the guest to another room.

Adam the night clerk was very pleasant and informative.

I’ve stayed at this property before and never experienced this

Excellent and friendly customer service.

A little rundown. Things should be upgraded. Overall comfortable stay & quite. However, i would not pay to stay again.

Been here multiple times now and i will come back again. Great staff. Literally all of them, even housekeeping.

Awesome

We've started in extended stay properties many times and this time: 1) The bed wasn't the same as in the past, very uncomfortable. 2) I was up at 6:15 to get the advertised breakfast but there wasn't anything but one bag of oatmeal.

The building was warned out. There were cockroaches in the bathtub. There were no utility items, like glasses. It was basically bare.

I should have known better than to value shop in this area. It’s the little things. I expected cleanliness issues from the start, and for it to be a bit noisy. But I did not expect to have to ask for simple things like towels. I had early morning meetings all week and waking up to realize there wasn’t a towel for after a morning shower was a huge issue. Then to not have anyone working the desk to ask for one. I literally had to let the phone at the desk ring for 7 minutes before anyone answered. I won’t be staying here again.

Fleas. I’m still too upset to elaborate.

The hotel itsel was diety. Elevators very dirty. Trash in hallways. One set of towels on room literally one set. Went down to get more towels told none clean. Was then able to get towels at 930 pm. Avertisr grab and go breakfast. Completely false advertising. Had coffee and oatmeal packets only. No muffins or granola bars as advertised. Tub in room in bad shape and leaky faucet all night long. No amenties like shampoo or lotion. I guess if you want those you need to go down to desk to retrieve. Disappointed overall. Rate was cheaper but still not worth it.

Pleasant receptionist. Great stay. Nicely affordable.

Dirty

during my stay. I saw 3 baby cockroaches. one near the bed.. one in the tub and one in between the shower curtains. not a good experience at all.

Excellent

The overall condition or everything was very poor such as there was a lot of worn carpet with holes, shower was clean but was definitely in need of an update and when I asked for a coffee pot the 1st one was missing pieces the 2nd had a moldy coffee filter and the 3rd that was only about a 2 cup pot took about an hour and half to brew. However the people at the front counter when I checked in were very nice and tried to do their best.