Overall Ratings & Reviews Extended Stay America Suites Los Angeles Monrovia

Nice and spacioius!

Needs fresh paint and new carpets, carpet was highly stained and dirty

The absolute worse mold is the shower horrible pull out bed

I have nothing but Praise for Extended Stay on 5th St in Monrovia CA and this will be My Go To when I am in the area in need of a Motel , Extended Stay is a Much Better Motel than the El Rancho Motel in Pasadena And Or Motel 6 and Better Prices Actually Better All Around

The young lady representative with the short hair was exceptionally helpful and polite. She offered extra time if needed to check out even though we did not need it. The location did not have pool or Jacuzzi which was unfortunate, we would have indulged, but that was not why we were there. The restaurant are in quick proximity which we loved. The vending machine was pricy, a bag of chips was $4.05. The rooms are a bit older and shower had paint peeling and the shower head sprayed weird but the sleep was good and comfy and the water was long lasting hot. I would stay there again.

I was very dissatisfied with my stay. This was the only hotel that had availability and the AC was not working. Along with that, there was a funky smell as he walked into the room. I tried asking the front to see if there was any other room available and they told me no and the best they can do is offer a 15% discount. That still does not justify the condition I am in from how I slept. Then they wanted to charge me a late checkout.

Quit

Great location for us, comfortable room. We stayed a few nights - the kitchen was perfect for cooking a couple of meals. At the beginning of our stay there was a booking error and we didn't get the right room; employee Heidi went above and beyond to make sure we got moved to the right room the next night. Kudos to her for great customer service.

Where should I begin the girl who was at the front desk that evening seemed less interested in me as a I with her. She was Kurt and seemed as if I was wasting her time. Considering I really only stayed the one night she didn't offer let us prorate you stay as a dorm or gesture of good faith and communion. That's how you

Older and a little run down. Like the bathroom should be redone. It had an "older" smell when walking in. However, everything was clean. The fridge was clean and cold. Had a stove, idk if it worked. The microwave was the smallest microwave I've ever seen, but it worked. For a weekend stay, it fulfilled our needs. Staff was friendly, gave us an extra towel, soap, and shampoo. Check in/out was easy. Oh only downside, don't take the stairs, it smelled like urine.

Na

Nice and safe area. Staff were very friendly. When we first arrived the room given to us had a not so cold air conditioner but as soon as told the front desk they changed our room. Very easy. Great place to stay and will definitely be back.

Cleanliness big issue

it was ok

Staff was generally courteous. Room was clean to start with, but by the time I finished my two weeks stay, it definitely needed room service (their policy is no free room service for stays upto two weeks - so you have to remove your trash too). You have to ask for utensils and dishes at the front desk if you intend to cook. In my room the fridge was leaking and it didn't get fixed till I left.

Clean and the front desk personnel were kind and courteous.

The worst I ever stayed in . Rooms dirty , no shampoo, towels old . Never again

Nice and quiet, with placesto eat and shop near by.

We paid $700 for four nights. There were cockroaches. The room key would not work. We had to replace it several times throughout our four night stay. There was rarely an attendent there to assist us. Kitchen sink was clogged. Wet stains in hallway. We took our own trash out. When my husband tried to rebook because he is working on fire clean up and is having a hard time finding hotels in the area, they stated they wouldn't book to us because of an odor in the room, but wouldnt specify what kind of odor. I have never been told I was unable to restay at a hotel in my life. I am shocked and beyond upset.

The halls smell like something died. The bathroom has mold around the tub. There was food in the kitchen sink. Maid needs to be more thorough in cleaning. So im sure sheets weren't even changed. Elevator is slow as hell and loud. No ice machines. Coffee wasn't fresh. And breakfast didn't exist. False advertisement.