Overall Ratings & Reviews Extended Stay America Suites San Francisco San Carlos

The front desk drivers license scanner pulled incorrect information from the license. I was very worried because I was flying out very soon. After spending about 5 hours navigating various government sites, it was determined that the hotel scanner gave wrong information. When the front desk was imformed, they were unapologetic.

It was terrible harassed by manager. Told couldnt walk outside and discrimantio against disabled people.

I have stayed at many EXT properties, San Carlos is by far my favorite. Clean, great location, next to shopping, food, parks and dog friendly.

The night clerk was the most friendliest hotel clerk I've ever met at it was 11pm. Loved the cozy king size bed and fluffy pillows.

1. Kitchen is good 2. Service is good 3. some tenants shouted on the hallway

Older feel to the rooms but clean and excellent customer service from staff.

Terrible

Clean and quiet, next to a large office building so there was plenty of parking. i got the feeling there were many permanent residents living there but not sure. Not a problem anyway. The area surrounding the place was pretty quiet as it was a weekend and most places were closed save a few restaurants that might be in walking distance. i would stay there again.

The upper management could really use some lessons on customer service.

Evening manager was very courteous and professional forgot name of young guy?

It was a pleasant place it was good stuff was good yes what can I do it

Good location. Room was bit dirty and felt it wasn’t occupied for a bit. Had to get full new set of linen for second night as it was bit stuffy.

Definitely needs to be refreshed. Room had old food on floor and only one person at checkout desk so had to wait some time

Poor

Checked out Thursday morning at 6am on duty hotel desk was slightly rude and dismissive

No house keeping no trash pickup. I had to return my used towels to the front desk. The worst stay I ever had.

Good area, you can drive to many restaurants near by.

Convenient for our need. Clean and fairly quiet.

The bathroom was in poor conditions, the bathtub was peeling of in some areas.

Was told there would be some kind breakfast and nothing but a dang old muffin really. Stay was not great, family disappointed and the view of the room was terrible. Facing some old tree and junk yard. All around bad