Extended Stay America Suites Memphis Germantown

Explore Extended Stay America Suites Memphis Germantown
6.6
Pleasant
From 920 reviews
Cleanliness

6.8

Room Comfort

7.0

Location

8.0

Service and Facilites

7.2

Traveler Reviews Extended Stay America Suites Memphis Germantown

Number of reviews per page
20
40
Top reviews
April
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Very nice front desk attendant and helpful employees
Alexus
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff was nice, but the building has a roach infestation.
Cynthia
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The outside looked fine, there was ample parking. Front reception was very friendly, hospitable and patient (Lena?). Hallway decor was outdated and room had a an icky vibe. Bed looked like a rollaway but had an ok mattress (if you like firm). Shower tub drained super slow, had to wait 20min to use again. Overall good price for just a quick overnight stay. Felt more like an old motel vibe.
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Elvira
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Friendly Staff
Zachary
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Business and Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

friendly staff.. highly recommend
Ashley
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

This was the most disgusting hotel I’ve ever stayed in. There was mold and fungus growing on the bathroom ceiling, the bathroom floor was lifting up from water damage, the kitchenette was filthy and in desperate need of repair (cabinets falling off hinges), the carpets seriously need to be steamed (feet were grey after walking around the room), and there were blood stains on the sheets (looked like period blood stains). The vibe of the hotel was section 8 meets trap house. Smelled like weed (BAD!) and there were people walking around all hours of the night going outside to drink and smoke.
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Jerome
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Business
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Very nice experience, people were especially helpful and polite.
Martwain
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Business and Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great property
Martwain
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice hotel
Edwin
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The room smelled. As I was taking my luggage to the car at 5:45am, I was locked out of the hotel because the card swiping machine wouldn’t work to let me back in. I had to wait 10 minutes for someone who was leaving to open the door for me to get back to my room!
Debra
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Were given a room that someone else was already occupying at check in. Smelled like pot on the second floor. Vending machines were out if order and had no water available for sale. Guy passed out in the only working elevator and nobody was too quick to get him out.
Laura
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

I like how personable the staff has been during my stay. They're available if needed. The space is quiet and respectable.
Osean
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Nice staff. Decent rooms.
Tamika
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Would stay again very satisfied love the king size rooms always comfortable
janice
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The floor was sticky had something spilled on it . The outside hallway was smelly
Palanivel Rajkumar
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Late check in after 11pm is not possible, it was not mentioned anywhere. The front desk is closed at 11pm. The rooms are dusty, messy and bad. The hot water did not work, so changed to a different room, a person in the next room was yelling and fighting with his family the whole night. It was a nightmare. Never going back to this or any ESA hotels. Worst hotel services in my entire life. The carpets inside the room and hallway were so bad, nasty. Do not recommend for anyone.
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Corrick
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Good Location and staff is great and very helpful courteous customer service. I enjoyed my stay recommend this area for anyone 4 out of 5 stars
Martwain
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Great place
Martwain
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Great staff always get taken care of when I'm here.
John
icon-Business
Business
4.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

My room had grease on the walls and all over the floor. I couldn’t walk barefoot in the room. My socks were black. The hood over the stove had grease on it for what looks like years. The bath tub was lumpy and the room smelled musty. I killed some little bugs crawling on the floor and a cockroach in the elevator, the second floor smelled like weed. Keys didn’t always work. Never seen a pot and pan or housekeeping the whole time I was there. Bed and pillows were comfortable and it was cheap though.
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Number of reviews per page
20
40