Overall Ratings & Reviews Extended Stay America Select Suites Chicago Vernon Hills Lin

They down graded my reservation. Charged extra if you want extra towels. Extended stay that does not provide cookware. So if you want to use the kitchen you have to go buy pots and pans ect. The guy in the room next door woke me up at 3 am each morning with his music. No night stand. The receptionist was rude and condescending. For starters. On the positive side, the iron worked good. I will never stay at extended Stay America again.

Very nice area, clean

Perfect

The location and access to shops and expressways.

Decent place but didn't had the type of room and bed we reserved and forced to use smaller bed. The kitchen burners gave wire melting smell as we tried to use and we stopped using it

Waited 15 minutes at the front desk to check in. Went to dinner after. Got back and went to my room. The smell of pot was so overwhelming that i left at 11pm. My eyes were burning, nose plugged up. It was disgusting. My room was lovely and the bed so comfortable. Unfortunately due to smell i coukd not stay. Had to ho chevk into another hotel. What a waste of money.

Excellent place. VERY clean. Will come again

Kitchen

My family had been staying here for YEARS but a lot of things changed this year. We noticed no shampoo, body wash or dish soaps. No dish towels and only 2 sets if bathroom towels for a family. With a kitchen hotel isnused to be FREE pots and pans, your plates but nownyou have to pay to get them. You also have to pay for extra towels. Honestly that was a huge slap in the face. If you plan on staying i suggest you bring your own towels and plates, cooking wear and shampoos!

It was fine aside from the smell and no shower curtain

They have significantly reduced the services offered since my last stay; the room was battered and smelly; if the price is extremely reasonable, this is your place; but you will know when asking specifically for your tiny bottle of shampoo, but only between 9am and 10pm, why you got such a deal.

Over all fantastic service

I booked my reservation and when I arrived at the front desk the front clerks wasn’t available and their system was down and I couldn’t be booked which isn’t thier fault but the accommodation of being told in advance would’ve been a better experience

Lack of more grab and go options.

It was my first stay at the property.

Easy check in friendly staff

Fairly quiet except for some street noise at times.

I require to discard trash. Limited front desk hours plus hard to find staff at the front desk during hours. Old refrigerstor noise wakes mep up at night and running too iften times.just 2 towels for 3 days. No utensil and kitchenwares. I have to buy.

I can't register since there were no rooms available

when I arrived, they told me that there were no available rooms and the money was debited from the card, I ask you to refund the payment for the room since I could not stay in this hotel