Overall Ratings & Reviews Hyatt House Herndon/Reston

Breakfast

The staff was very friendly and helpful for my stay. Ivan wheelchair and had one of your accessible rooms. I appreciate the rolling shower, however, the bench that's in the shower couldn't go all the way upright because of the grab bars. The hose for the shower head was too short to rinse off completely. Also it would have been nice if the door closure could be set at a lighter setting. Thank you again for listening. I do appreciate the effort you did to make through accessible. I'm hoping my suggestions will make this room in other rooms even more accessible for people with in wheelchairs.

a very convenient and affordable

It was small and intimate. Enjoyed the amenities. Would be nice to have shuttles pick-ups from the airport

Great customer service

I like nothing about this hotel horrible, for example the front desk person he never talk to me. He was talking in the phone when I was there and he checked me he didn’t said one a word to me he talking He was on the phone the coffee in the breakfast was cold ?

Stayed here quite a few times great experience every time.

Awesome staff and GM

Great facilities

The room was very nice! I did not expect to have two bathrooms!!! And love the fireplace. The set up was very nice with a full refrigerator, stove, and even a dishwasher! Also, I’d like the set up of both bathrooms with a nice area to get ready outside of the shower area. I would definitely stay here again!!

Just easy, affordable and nice!

Very accommodating with my senior cat and refunded me when he didn’t make it after his vet appointment that first night. Such a very kind and understanding group of people. Met the resident manager as well, such a lovely lady with welcoming tones and a passionate care for her stays

It’s a great property to stay in with family , food is good , very friendly staffs …

Convenient. Room furnitures need to be updated.

Great

Wanda the manager at this property was amazing!

Nice amenities. Clean.

The room we stayed in was definitely smaller than any Hyatt that I stayed in, the room was still roomy and comfortable and clean. The location was great and a short 35min commute to D.C. The staff were friendly.

Very pleasant and spacious suites. Bed was extremely comfortable. Low pressure in shower, but otherwise, a very nice stay. Would stay again when need arises.

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