We did check-in with a front desk person which was much easier for us. The room was spacious, light and very comfortable. The breakfast was very complete and tasty, The only downside was that the elevator stopped working an afternoon, evening and departure the next morning. This did not affect us since we always walk the stairs. This would have been a challenge for disabled or infirm guests.

An excellent hotel in a pleasant location just outside the city centre. Friendly helpful staff - lift wasn’t working when we arrived but we were allocated a new room on a lower floor. Good breakfast and a great dinner at a local Italian restaurant

The room was great and the free breakfast a real bonus with plenty of choice. The only downside was the levels of noise. I could hear the room next door using the bathroom and the person above me walking around. Thankfully the noise was during the evening and not at night, so I managed a good night's sleep in the comfortable bed. I would stay again but maybe take earplugs.

Delicious breakfast. Nice toiletries.

Clean room. Good breakfast. Friendly staff

Self check in is not so user friendly

Very good location with tram very close. Friendly and helpful staff. Great breakfast with coffee, fruit, lemon water always available. Rooms clean and comfortable.

Wonderful small hotel in a quiet neighborhood within walking distance of ETH and old town, very friendly staff, great breakfast selection - all very fresh and locally sourced.

The staff were so helpful. We were able to get an early check in which was wonderful after our long flight from Australia. They also stored one of our bags to make the train travel easier with less luggage. They certainly deserve five stars from us.

Good hotel in nice area, easy access to shops, transport and all amenities. Hotel unmanned after 5pm was unexpected.

Ana is amazing! Very polite and helpful, knowledgeable, outstanding service

Clean

Clean room, kind and helpful staff, good breakfast and perfect location.

It was a decent hotel. Self-check-in if no one is there or after hours. There was no one there after 6pm or so (maybe 8pm), but couldn’t get another pillow. Breakfast was good. The location was a 15 minute walk to downtown. It was average and that was fine by us for a couple nights.

Staff were super friendly and provided help and information

Staff was courteous. The room clean; bedsheet had a hole, though.

A fantastic stay! Perfectly located within easy walking distance of both the old and new town, with tram and bus stops right outside. The bed and linens were the best l've ever experienced, and the super-soft, fluffy towels were a real treat. There's also a gorgeous bakery just opposite. The staff were wonderfully friendly and welcoming. Breakfast was delicious, plenty of choice and available from 0700-1000. Highly recommended!

Room was clean. Small but maneageble. Close to downtown. Seems more of a self serve type hotel but was ok for 2 days.

Staff was amazing, breakfast was great and the rooms were spotless.

Very nice hotel, good breakfest, clean room, very helpfull staff!