I was on a weekend get away with my Grandson's. We did arrive early, they nicely stored our suitcases until our room was ready. When did arrive at our room there were no towels. I asked a girl in the hallway for towels and she was going to bring some to our room, but never did. I picked up some from the front desk. The next day I asked another lady for hand towels and face cloths and she brought them to our room. The lady in the breakfast room was fantastic.