Overall Ratings & Reviews Holiday Inn Express & Suites BLOOMINGTON - NORMAL, an IHG Hotel

Rooms were dirty with actual garbage. TV didn't work. Toilet clogged in multiple rooms. Mold in bathroom. Lamp rusty. Celing falling down in bathroom. Hair in drawers, and not the ones from your head. Hair in sheets.

The property was in major disrepair in all areas of the building. The hallways smelled like cigarette smoke. The worst was both beds sheets were full of random hairs. Unfortunately, I didn’t realize this until my child was husband were already asleep. I hated to wake them up to move them to another hotel. If it wasn’t for this we would have left. We wouldn’t recommend this hotel to anyone.

Friendly staff at check-in. Clean and comfortable.

Easy access and helpful staff

Staging area of construction materials hampered parking. Guest with pets not picking up waste afterwards.

Ceiling dropping onto carpet from active roof leak

Good trip nice stay

The room was nice. The property is undergoing a remodel. The rooms that have not been are still nice, just ahows why they are remodeling

Hotel was clean, bed linens very comfy. Staff friendly and helpful. Lobby was a tad noisy in the morning because doors to second floor were not closed (not sure why) made sound travel upward and right to our room. Breakfast was definately better than others I've had at hotel. Good place to stay.

The property was clean and taken care of. Employees were professional and very nice.

Clean

Great

Property and staff were wonderful.

Really good stay. We hadn’t stayed at an HI Express before but impressed with the clean lines and overall quality of the facilities and the excellent check in experience. We will be looking forward to more Holiday Inn experiences. Thank you!

Pool & hot tub working but gross. No coffee throughout the day. Air conditioner not great water pressure terrible. Key access to room is temperamental. No vending machines or on site snack shop. The only positives were the cinnamon rolls & kcup coffee makers in room

Great job

Staff excellent and engaging. Rooms very average.

I gave this a 4 because the computer was down and everything had to be done by hand GREAT breakfast buffet!

Nice stay for one night.

Very nice and friendly staff!