Overall Ratings & Reviews Comfort Inn & Suites

Stay was good. Check in was not good. I had booked 3 rooms and held with debit card. We were planning on paying at hotel Lady at desk was supposed to charge two rooms to another c c. She only charged one room. Charged other room to debit card on file. Third room was to be paid to another person c c. It was not it was charged to debit card on file. So front desk screwed up.

The front desk receptionist and the lady working in the breakfast area were super friendly. I’m sorry I didn’t get their names but they were exceptional.

Everything was great!

Staff were very friendly However breakfast need improvement

The room and beds were very comfortable. The staff were very friendly and helpful.

I woke up from my sleep around 8am from a bite. A bite that was extremely itchy. I now have a bug bit on my arm that itches and burns.

Nice place

Plenty of convenient, quality dining options

From check-in to check-in to checkout, I thoroughly enjoyed my stay. The room was comfortable, cleaned well, and I was able to set the room temperature just the way I like it. The complimentary breakfast was well stocked, fresh, and the dining area was very clean. There was only one lady who did all of it and she did such a great job that I felt compelled to ensure that she knew it. Too many times these people are forgotten about when these reviews are written. However, for me the real shining light at this hotel was the wonderful lady behind the check-in counter. I'm really sorry that I didn't get her name because she deserves some serious attention from the management. Her welcoming smile as I dragged my weary bones up to the desk and her soft, yet professional demeanor told me that regardless of anything else, I knew that my stay there would be a good one. Even when I came down and requested to move to another room (due to my boisterous neighbors), she understood and switched me with no judgment or anything to indicate that doing this was a problem. Long story short: an excellent stay at a great hotel.

It was nasty and the people were rude. The room stunk like dogs and the bathroom was disgustingly filthy!

Staff was excellent, disappointed the pool was closed.

Old and dirty. The hallway smelled like throw up for 3 days

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Upon checking into my room, I found a few fleas alive in the toilet.. Checked the rest of the room and it seemed clean but still very well used and very old stuff/furnishings/carpeting. The coffee was horrible both in the room and in the lobby. The staff was nice and made sure the breakfast was fresh (not too bad actually, bacon and eggs even!), rooms were freshened, and someone was always around to help. On day two I was stuck in the elevator. The doors were opened after a few minutes but still, what a nightmare. The owners could for sure invest a bit to make this place less seedy, I gave 3 stars because it was dirty but also just a very overall sketchy vibe.

The property and staff were sompolite, helpful, professional and made my stay feel like home!!!

Nice and quiet place to recover after being released from hospital

Nice

Good job

This review is for Hotels.com, not the choice/comfort hotel. The Hotels.com app glitched while i was booking this room. Hotels.com charged me for (2) rooms, but i only ordered (1). I paid for the extra cancellation insurance, but that itself is another 3rd party app on top of hotels.com app which is one more loophole to jump through. Therefore, I called and used the chat app availble. The customer service reps barely understand English, and were sooo confused about my problem. Then, i called and the representative played dumb as well. I think Hotels.com is happy to use you, but nothing in return. If you are smart, you will never use a 3rd party to book your hotel, go to the hotels website. The rates are similar, and you dont get the shaft.

The room was stiflingly hot. The handle on the shower pulled off in my hand. The sink and bathtub did not drain. The TV did not work properly. The entire hotel needs a complete overhaul and refurbishing!!