Overall Ratings & Reviews Holiday Inn & Suites OSOYOOS by IHG, an IHG Hotel

WALK ALONG THE LAKE VERY COMFORT

Noise transferred from hall & adjoining rooms very loudly. Dated rooms

We had a great time.Our kids enjoy a lot despite the weather conditions.

Our room was spacious and the bed comfortable. Our room was organized by cleanong staff but they neglected to leave us any clean towels for the morning. Around 10:00 pm I was on my way to the lobby to inquire about towels. I stepped into the elevator to finf myself trapped inside on the 4th floor. I eventually made contact with the night manager who was able to move the elevator to the main floor. He apologized, gave me towels for the room and escorted me back to my room through the alternate elevator. While inquiring the next morning about being compensated for my troubles I was informed that because I booked through Expedia there was little they could do for me. Eventually, he offered me a complimentary breakfast but only me, not my husband. I was unable to use the coupon as we had prior commitments. I found the overall experience to be rather disheartening. Considering they display a customer satisfaction guarantee within the room. I am now fearful and untrusting of elevators, I had no idea how or when I would get out of there. I would reconsider staying at this propery again.

Great service any time of day.

To much money for this low quality of service

We would have liked to have a room on the second floor because the first floor was very noisy.

Nice and lake view from the hotel.

The hotel is run down and quite noisy. The fridge didn’t work and neither did the clock. Poor water pressure in the shower. Great location and friendly staff. It was clean and the views are lovely.

Friendly and knowledgeable front desk. One bedroom suite was modern, clean and quiet. We really enjoyed the beautiful view. We will be back.

I went to get ice from your solitary ice machine on the 4th flloor. It was empty. I would recommend getting another ice maker. An entire hotel, in the desert, using ONE ice machine...

The property was close to the lake.

Staff are lovely! Room was surprisingly nice for size ~ Bedroom separate from main room & mini kitchenette features were nice! Bathroom light/fan were all in one feature & annoying audible. Nice for short term stay

Mold in bathroom AC not turned on in building even though it was a hot spring day Hide a bed mattress for my son was the worst I’ve ever felt. Mostly springs. Need some TLC Pool was nice.

We.had to call twice front desk to stop the noise at the upper floor

Very good

Bathroom was really not clean. The patio deck feels as though the wood is rotting underneath as it moves when you stand on it.

Great hotel and we were upgraded to a suite. Very nice. Great staff, clean, convenient to everything Only complaint is parking ( getting in and out)

service was nice friendly staff

We stayed in the suite and it was perfect for our needs. Super friendly guest services. Restaurant was closed when we were there