Mercure St Helens

Explore Mercure St Helens
8.0
Very Good
From 427 reviews
Cleanliness

8.4

Room Comfort

8.4

Service and Facilites

8.2

Traveler Reviews Mercure St Helens

Number of reviews per page
20
40
Top reviews
Richard
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

It was great thanks.
Mark
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great place to stay. Gym is a huge bonus
Paul
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room was spacious, modern & clean. Parking was easy, safe & free. Breakfast was very good 👍
Kim
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Clean room, comfy bed friendly staff.
Roger
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Nice reasonably priced hotel not too far from town... Probably best hotel in town to be fair and a lot cheaper than staying in Liverpool
Loic
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely location an very clean
Deborah
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Arrived just as a coach full of Spanish travellers arrived so we headed to the bar to wait to check in. After checking in and reaching our room were dismayed to see bathroom had a leak and the floor was covered in water. We were told hotel was fully booked (a wedding party was taking place) but the lovely receptionist managed to swap rooms for us but unfortunately this was on a lower floor above the party. The new room was very clean and warm- too warm with the temperature measuring 26.7degrees so we needed the air conditioning on- very noisy and hot! A lot of noise from the wedding music too! Just unfortunate!
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Marina
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff were very friendly. Nothing was too much trouble. Comfy bed.
Helen
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice, clean, efficient staff.
OLUWATOSIN VICTOR
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great time and serene atmosphere. Lots of dining options nearby and cinemas too.
Colin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Pleasant hotel with friendly and helpful staff, room was spacious and comfortable. The hotel is convenient for the Totally Wicked Stadium
Glinys
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

A quiet oasis in the middle of a traffic infested area. Amy on Reception went above normal help to make our stay a happy one.
Ayesha
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Terrible service at check in, we waited for around 25 mins for somebody to check us in.
JAMES
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Staff were great, plenty of food choices on menu. Rooms are clean and roomy.
OLU
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

N/A
Paul
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Clearly had been a great hotel but somewhat needs a refurb. Room was well appointed, fridge was a nice surprise. However, one towel was full of holes, and the beds were VERY uncomfortable due to the mattresses being well past their best. We requested, and we're promised that the mattresses would be changed while we were out for the day, however on our late return if it had been changed then only worth another past-it mattress.
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Tony
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

One of the nicest hotels we have stayed in. The staff were all friendly, welcoming and efficient. The facilities were excellent, and parking was very easy. All round, the hotel was nice and clean. Food was very good, especially the breakfast, tasty, hot and plenty. It was an easy walk into the town. All round, a great experience for us, highly recommended.
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David P J
2.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Wedding at the hotel and noise level is extremely bad. We have asked to change rooms but they said it was fully booked. Music is very loud and its impossible to sleep. Its a shame we were not told beforehand... We will ask for a refund but knowing these kind of hotels, i doubt we will get anything.
david
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The staff were very helpful
Bernadette
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The manager was very rude he went under my table and took a bootle of un opened vodka wich had not been opened and was in a bag had no right it was a present he put it at reception he had no right to look under my table my first room wat was allocated had no aircom working so the hotel moved us it was the manager wat spoilt out night I was not even drinking and we was at a family wedding
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Number of reviews per page
20
40