Overall Ratings & Reviews Best Western Plus Cannes Riviera

Staff was very helpful.

Repairs were going on & the swimming pool was out of use. Loud noises from the works during the daytime. The Room was fine , dated decoration. Outside by Cannes station was not a great area due to the beggars.

THE POOL IS CLOSED. The only reason we choose this hotel and the pool is closed. Our room was fine, everything worked except the fan (air conditioning) did nothing. It was unbelievably hot, hot, hot. Kept both windows open - even all night - which was very noisy. You can hear all the trains, station announcements and traffic. It's November, and we were so hot, we slept ontop of the sheets as our room was like a sauna. It's a lovely hotel and nicely decorated.

Good receptionnists

Our stay at this hotel was saved only by the location and breakfast. The location is excellently placed right behind the train station in the central Cannes. The hotel was clean, and the breakfast buffet was small but had varied choice (mostly continental with a small amount of hot food). However, we only found out the spa is closed indefinitely when at the hotel, and also found out that despite nil warning on their website the pool was also closed. This should not be advertised as a spa hotel and the pool seasonal availability dates should be clearly advertised. We did receive small amount for compensation for these disappointments but would only recommend this hotel if you are not planning on staying in the hotel much.

I stayed at the hotel for around 8 nights and I had an amazing stay there. The staff are all very friendly, and professional and they make you feel at home. The location of the hotel is very convenient. The train station is 2 minutes walk and the centre of the town and La Croisette are just over five minutes. The view of the hills from the rooftop pool is amazing. My special thanks to the manager of the hotel Arnaud and Lucas who made my stay exceptionally pleasant. Merci beaucoup les gars! I would stay in the Western Best Plus when I visit Cannes again.

Great stay in Cannes

Pool seating area needs upgrade and towels would have been a nice touch

Have stayed here a few times over the years and always look to return due to the combination of great value with great staff and super convenient location and the roof top pool

A fabulous location with friendly reception staff. Unfortunately our room was a little run down in quality and across the hotel there were several things that were broken or not working. If you’re after a great pool and location and don’t mind too much about the quality of the room then this is good value.

Dishonest staff. We were downgraded to a smaller room as they didn't have rooms available but they did this without telling us and then when I confronted them initially they said we don't have options of bigger rooms and then when I showed them pictures he said we don't have and wouldn't even compensate is for the downgrade. Terrible hotel

Good location in Cannes, close to station. Helpful staff.

I liked its cleanliness, good staff, and closeness to the shopping area. I would like to have a good view of the room as well.

This hotel’s star rating seriously needs to be reviewed. There was another guest complaining about fraud and he was right. The pool is exaggerated, it’s nothing. The rooms are clean. The front desk service is bad. The manager Arnaud was very rude and inhospitible and does not even acknowledge guests much less greet them. I checked out and ran away.

It really is a nice hotel, with great location. They can definitely make the "common areas" really nice, without spending too much money! The pool towels--need new, better towels! It has the best access to bus and train stations--but their website does not provide instructions! What a shame. It's perfectly located!

The manager at the front desk Arnaud was as unfriendly as you could be, both to me and to my friend.

Great location

Loved the location, close to the train station and restaurant shopping areas. Loved the pool and bar.

Amazing location and staff

The hotel was okay But not a 4 star hotel for sure . The area was nice very close to the train station but the staff at the hotel very unfriendly we had issues with the coffee machine in the room one of our first priority was that the room advertised that it had expresso machine but what they don’t tell you is that the coffee capsules are only free in the first night and after that you have to pay for it we stayed 8 nights and we regret it even though after we complained about the coffee issue they decided give it for us because of the 8 nights