This is the second time we stay in the last year. The staff is always amazing very welcoming and courteous. The house cleaning staff is always kind!

Excellent facilities

Muy padre hotel. Excelente servicio.

Excellent location and the staff are very helpful

Loved it clean and very helpful! Perfect customer service!

LaiLa Hotel completely exceeded my expectations. The location is perfect, right off Paseo de la Reforma and tucked into a great neighborhood with tons of restaurants nearby. My room was incredibly spacious, clean, and very comfortable. Unlike a lot of places, the WiFi was lightning-fast and the shower had amazing water pressure with plenty of hot water. To top it all off, the staff was genuinely friendly and welcoming from check-in to check-out.

Hotel was clean, and well maintained. Same with the room. The air conditioner worked great for the hot weather. The area is very nice and safe to walk at night.

Great hotel, great location, great staff, but a couple of minor quibbles: room temperature control is either non-functional or incomprehensible, breakfast in hotel restaurant (did not have buffet) was very sub par.

Great services

Amazing & friendly staff from check-in, to Breakfast and check-out!

Todo me gusto mucho, es limpio y muy funcional, con excelente ubicación

Our stay was very comfortable no complaints

Excellent

Good location and friendly staff. The room was clean and basic amenities were included. Some renovations may be needed.

Nice and decent for a one day stay

Staff is super friendly and helpful. Great walking distance to museums and restaurants.

The Staff is Amazing! Food, location. It's my go to hotel inCDMX!!

Clean Room

There is some street noise

Todo excelente, solo un pequeño detalle, deben mejorar el aire acondicionafo. A pesar de ser una ciudad que no lo necesita tienen que considerar la opcion de poder bajar mas la temperatura. Por lo demas 100% recomendaro