Overall Ratings & Reviews Hotel Indigo BIRMINGHAM FIVE POINTS S - UAB, an IHG Hotel

Will never book this location again. Room dirty no heat or AC hole in the floor by bathroom tile pulled up in the hallway. I could go on and on.

This was not the girl trip we thought we were going to have. First all let me at least give compliments to the staff. They were extremely professional and accommodating as much as they could. Especially valet staff. Very professional and helpful. However, this building is in desperate need of a upgrade. Elevator did not show what floor you were on due to broken screen. Only one worked. The rooms are also extremely small for a standard compared to under chains. The parking is horrific so to charfe $41 a night is ridiculous. But i gotbto also say hats off to chef at cafe. Very good food and warm host. Great location. Would get better ratings if building and parking was upgraded.

Old building. One working elevator that everyone including staff used. Unfriendly or better yet, didn’t seem like they wanted to be there staff. No air controls in the room. Had to call front desk to change the temperature in the room. Shower didn’t hold the water in. Floor would be soaked. Just over all not the best experience, especially for the money. Also, online photos didn’t lineup with how the building and interior actually looked. Will not be staying there again.

We stayed for 3 nights, and overall it was okay. We had a suite it was pretty nice but couch and chairs pretty uncomfortable. Bed wasn't bad. Tv's suck and aren't smart tv's. Valet parking was 38 bucks a night which is a bit high i thought. But valet guys were great! The red haired check in lady was less than happy, and i am certain would prefer that we werent there at all. Oh and the thermostat has to be controlled by the front desk. We told them to set it at 68. It was 77 degrees in there at night. On second thought we will never stay there again. Good thing there are many other options in the area.

Location is great for local options. Was bit noisy due to being in the local area.

Rooms were very nice. But the rooms were really hot. We tried to adjust the temperature in the room to cool it off, but the air would not come on. There was another room in our party, and the occupants of that room had the same issue. Also, the person at the registration desk during the day was very rude. Sat looking at her phone and seemed very agitated to have to check us in. The person at the desk when we got back to room late at night was very nice.

We came just for an overnight. While we were grateful for a place to rest and to have our pups, the building could use a facelift and a good scrubbing. Parking was nearby which was good.

Reported a toilet issue at 6:00 AM. Went to appointment. Came back at 10:30 AM and still was not fixed. Maintenance staff was in empty room down the hall repairing a soap dispenser. Had to go down eight floors to lobby to use toilet. I think a toilet in an occupied room should take precedence over a soap dispenser in an unoccupied room. Corporate gave me some "points" to make up for it, but couldn't tell me what the points were worth, not even for that hotel. I go to Birmingham often, will not stay there again.

This place does not look like it's advertised at all except for the lobby and bar. The bathroom was FILTHY. The floors were sticky and slippery! There was hair all over the shower wall and on the floor of the shower. No fridge?????? The elevator is like a scene from American horror story. The bed was incredibly uncomfortable i hardly slept. They put me right hy the elevator you could hear everyone come off and go on it. When i checked in i sat there for a good 5 minutes waiting for someone to appear. The vallet lady sweet as pie best customer service youll find give her a raise and promotion! The girl working night shift royallllll b! I went outside to smoke around 11. My key card wouldn't light up the green light to get in. I had to get her to open the door. When she opened the door and let my son in she said the key in your hand is to open the door. I said oh i'm sorry it wasn't working. She threw her hands in the air rolled her eyes and walked away. Good thing my son was there because she needs a lesson in customer service skills and honestly that job isn't for someone like her with such a negative attitude! Who rolls their eyes and is rude to a paying customer for having to get up and walk 5 feet to a door and open it? If you're a crackhead or a dopehead you'll think this place is a 5 star hotel. This is nothing but an overpriced motel!

I loved this hotel nice clean room friendly staff, and the breakfast was amazing. And the breakfast to the room when booking you will not be disappointed

There was a hold in the floor of the room we were in but after traveling all day we did not feel like moving to another room but did inform front desk which was nice. Our 1 year old is still crawling and her feet, knees and palms were pure black after crawling around on the floor. The beds were very uncomfortable and creaky. We try a new hotel everytime we come to Birmingham but we will not be giving this one another go. In good news the service was good. The lady at valet was very sweet.

This property is located in the heart of Birmingham. The property itself is very nice but the surrounding area let’s not seem safe especially at night. The employees are very nice and they have a great breakfast downstairs.

Our sink was stopped up.. the elevator kept going out we had to walk 5 flight of stairs . The dining area didn’t have majority of their menu . No regular coffee just decaf .. no regular creamer .. we had to use whipping cream!!! Just horrible

The rooms were really different, the art deco style was really nice, and there can be Ghost Encounters for real,believe it or not

Everything was broken at this property— WiFi was out the entire stay; elevators were broken; bathroom door was broken and would not close. Not very clean either. Asking for refund.

My husband was having some tests done at UAB so we decided to go the night before and stay here… this hotel did NOT disappoint! The bed and pillows were amazing.. the only thing I wish it had was a refrigerator in the room but other than that and having the front desk control the room temperature.. I would DEFINITELY stay again!!

The place is literally falling apart , they control your thermostat at front desk , tile was coming up in bath, , no coffee in room, parking was a nightmare and valet parking was 40 bucks .

Nice hotel with nice staff. But our bathroom was not clean and one of the bath towels looked like it had been used to clean a car (black streaks and smudges all over it).

Property was good. Staff was nice. Valet was $40 . Also charged $80 more than advertised price and reservation

Convenient location, wonderful customer service, and nice comfortable room for our stay.