Overall Ratings & Reviews Residence Inn By Marriott Memphis Germantown

Disappointing to find a Marriott this run down.

The staff was extremely exceptional

The property had nice amenities. It was hard to find the entrance and there was no portico in case of rain. Hallway, elevator, and rooms were shabby. Nice area was dining and reception only.

The staff was outstanding

llcation

Could not get a refund

The staff was excellent, very sweet and professional. Very attentive to guest needs. The room and facilities are clean, just a little worn down. The bathroom door and HVAC closet door in our room didn’t close/latch fully. It wasn’t a huge problem for us but some guests might not love that the bathroom door keeps popping open a bit. Despite that, I would stay again. There is a train track right across from the hotel. I wasn’t bothered by any train noise, but possibly super-light sleepers could be. Expedia said there was a hot tub at this hotel (I filtered for hotels with hot tubs), but there isn’t one - just FYI.

Was completely shocked that this was a Marriott hotel. This was more like a motel 6. Water leaking from the ceiling when you walk down the hall, metal panel sticking out in the elevator, the rooms had no drain plug in the bathtub, was missing a closet door, holes in the curtains, hole in the ironing board, completely worn down table and chairs, botched up patch on the wall, and a really loud ac unit. We had paid extra on hotels.com so we could have a suite and when we got there, they had none. The only thing they could offer us was to split up my family into 2 rooms. We have 5 little kids and my husband had to sleep in one room with some while I slept in another room with the others. Cant believe we paid $250 for this! The only positive thing about it was it had comfortable beds and a really good continental breakfast. Everything else was less than stellar. Would not recommend.

Our room was comfortable but outdated. The hotel is located in a nice area and we felt safe staying there as a family. The rooms could be updated and cleaned a little better but it was fine overall.

Liked the staff with quick attention to our concerns. Loved Tyann who alone handled breakfast every morning(3 days) with grace, efficiency, and a smile! And Sunday morning was very crowded, but Tyann was a STAR in dealing with everyone! Also appreciated the desk staff and "handyman" who quickly addressed our toilet "issue". Our room, 224, definitely has slow draining problems in toilet, shower and sink.

Hotels.com let me book a room that wasn’t available. We were stuck with no where to stay as all hotels were booked. Management opened a room that was out of service that didn’t have ac or heat. Terrible

Clean, spacious but a little dated

Filthy elevator and the view outside our room was of a filthy courtyard with trash, old air filters scattered about.

Okay-dishwasher in poor condition and a dining chair was torn up. Mattress in fold out sofa in poor condition but the bed was very comfortable. Please supply More pillows. Pool was clean and towels were there which is helpful.

Bathroom door was falling apart

The staff and service at this Residence Inn could not have been more friendly or helpful. Very impressive! My main complaint was that the hide-a-bed was terribly uncomfortable. Probably the worse sofa bed I've ever slept on. Also please provide a complete sheet set rather than just a fitted sheet. But, if you don't need to make use of the extra bed, it is a very pleasant stay.

Gas grill, kitchenette!

The staff was very friendly. The hotel was out of date but suitable for our needs. The breakfast was neat, clean, and tasty. If the hotel was updated, it was be 5 stars.

Nice area Near the golf event. Good price. Easy check in.

Great staff. Very helpful.