Overall Ratings & Reviews The Ritz-Carlton, Philadelphia

The Lobby, the Restaurant is fabulous we had a great meal. The hotel, need refurbishing!!! Super sad to see how it has declined ! Room service came with a Black polyester table cloth ( horribly cheap). We had a huge room, no seating except desk chair. I asked them to bring up some chairs as my husband was recovering from surgery, we got 2 very old mixed matched chairs….. had to put a sheet on them. The young man that brought them was very nice, attentive and apologetic of the condition. Ritz shouldn't ruin the Ritz Experience de ruined like this

Wonderful experience!

Room just felt run down. Not very clean in the slightest.

My friends and I arrived to the Ritz Carlton to celebrate a friend’s birthday. Upon check in we were upgraded to a Luxury Suite with Club Lounge amenities. We were treated so kind , had brunch at Aquiermo and had a great time! I will definitely come back and try the spa. The staff was friendly, the hotel was clean, and the ambience was beautiful! Looking forward to book Boozy Tea and staying over night again.

I

Staff and property were amazing

Very comfortable with excellent service

I have never heard the word ‘no’ as many times as I heard it at this property…No, sorry we can’t do that…No, you’ll have to ask someone else for that…No, we don’t offer that…No,no,no. The only ‘no’ I will remember is the “No, I will never stay at this property again”. As a frequent Ritz Carlton customer, I can say that I was highly disappointed with the service at almost every touch point— from the front desk to the concierge to the restaurant. So happy it was just a one night stay!

Excellent service by the whole team!

The staff were polite and accommodating. We enjoyed breakfast at their restaurant. The room was clean and spacious with a great view of downtown. The bed was very comfortable.

I don't know why you call it Ritz-Carlto. It doesn't meet the standard. It should be just three or four star hotel.

Superior in every way

everything was as you would expect the Ritz Carlton to be.

It’s a large hotel in a very busy area, great for walking to restaurants, it had a nepresso machine in room but no pods housekeeping should know how to restock for next guest

5 star

Overall, the stay was great! Everyone was very nice and accommodating. The bar and lobby area were amazing. Location everything! The views from my corner king room were stunning and made everything worth it… I was a little disappointed with the dated and plain condition of the room itself. It was my first time staying at a Ritz and I guess maybe I was expecting the best room ever.

My girlfriend and I were in town and stayed at The Ritz Carlton Philadelphia. The property looked elegant and inviting on their Instagram page as well as on the internet which was the main reason I picked The Ritz Carlton instead of The Four Seasons at Comcast Center, however it didn’t seem to be that way when I arrived at the property. My other main concern was that one African American front desk associate who was not so pleasant and had a negative attitude during check in. I asked the lady a few significant questions and she seemed disinterested in giving assistance. Both Men’s and Women’s bathroom (according to my girlfriend) in the lobby were also not maintained and in disrepair. I am a big fan of The Ritz Carlton and the service it offers since I’ve been to a few in the country, but the one in Philadelphia needs to uphold the prestige and the top tier service that I believe the brand still stands for.

Outstanding service in a beautiful facility

The room was dated and dirty. There was hair in the bed and bathroom. It was definitely not worth the price paid. I am very unsatisfied and disappointed.

Beautiful bank renovation to hotel