I ask for non-smoking room but the room still got smoke smell. A bit disappointed for such hotel standard.

Service is great. Location is quite good, right next to metro station. Rooms have been renovated and interior is quite modern. Restaurant and swimming pools need some refurbishment.

Also easy to subway

A great place to stay while visiting Chengdu

convenient hotel in Chengdu. Comfortable. Nice staff.

A little bit disappointed with the breakfast taste

city center

enjoy it

The staff and service was great. Pity they're doing the hall again and the main entrance is blocked

Good location and great free breakfast buffet!

Conveniently located near to Metro Line 1, Luomashi station

This Sheraton is in urgent need of an update - not what you’d expect from a hotel associated with this name. Friendly enough staff and perhaps for the price it’s what could be expected.

The hotel is very clean, but the bed, desk, and chair are uncomfortable, and the windows are very small in some rooms. The main problem is the location -- as of January 2022, the area all around it is under construction, and there are no restaurants, bars, cafés, or shops nearby. The closest convenience store is a long walk away. The staff was great, though, and very kindly moved me to a room with larger windows and found me a more comfortable desk chair.

great location, great breakfast, wish AC in room was an option

Great service, nice location. Furniture is on the older side, but comfortable and clean. Christmas buffet was excellent and breakfast versatile.

Good !!

We stayed for five days as part of a holiday vacation. Service was excellent: hotel manager Sarah took good care of us while personally checking in several times about our stay. Employees Davis and Damon also helped to set up excursions and gave advice on best places to visit. Food was also very good- a combination of Chinese and Western without being too spicy. Our only complaint was that the pool area was a little worn and the water was a bit too cold for our liking.

Service slow in restaurant. Good location. Long way from airports

Very few staff could speak English

Very poor internet connection Majority of staff do not know basic english Bed bugs in the room