Overall Ratings & Reviews Sercotel Arenal Bilbao

Great location

I loved this hotel. It has a great location. Easy access to the train, stores and restaurants.

Clean room and great location. Good value.

Very good service close to everything

It was perfectly situated for walking. The room could have been cleaner but it was comfortable and quiet when we closed the balcony window.

Spotlessly clean

Front door had no security lock. Anyone can enter the building

Front desk staff were extremely helpful and friendly. The cleaning staff were very accommodating.

Perfect location at the edge of the old city.

I stayed in this hotel for 3 nights .. A very beautiful hotel everything was very good quality.. The staff were efficient and friendly . Only minor gripe the WiFi would not connect to my devices .. breakfast was continental which was fresh and plentiful

EXCELENTE UBICACION, STAFF MUY AMABLES

The hotel is centrally located at the old town. It’s very convenient to get to and depart from. The room is comfortable and the staff is very friendly. Will definitely stay there again.

Excelente ubicación. Ojalá tuvieran el parking más cerca y con mayor descuento

Door to the room was not fitted properly, leaving a large gap between the door and the floor. We were also opposite the breakfast room. We could hear any noise anyone made on our floor or in the reception. We were so bothered by the inside noise, we didn’t notice much of the street noise. The windows from the room were part covered by an awning, so to see anything we had to duck. The woman at the reception was very helpful and pleasant. Would not recommend this hotel to anyone given our poor experience.

Part of a Spanish holiday. Comfortable hotel, friendly staff and a good breakfast.

Great hotel everything we wanted,

Great location, friendly staff, nice rooms (could use an update) a/c didn't work as expected. But other than that, everything else was great.

Perfect location

Very nice hotel, literally around the corner from the Plaza Nueva, one of the best dining areas on n the old city.

Fabulous hotel close to a beautiful and lively park, the river amd the old town. The superior room had loads of charm and was spacious.