SureStay Hotel by Best Western Portland City Center

Explore SureStay Hotel by Best Western Portland City Center
7.4
Pleasant
From 847 reviews
Cleanliness

7.6

Room Comfort

7.4

Location

6.0

Service and Facilites

8.0

Traveler Reviews SureStay Hotel by Best Western Portland City Center

Number of reviews per page
20
40
Top reviews
Shelly R
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Arrived late but check in was easy and friendly. Rooms are clean and comfortable. Continental breakfast was adequate.
Karen
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The room was clean and servicable. The building could use sme tlc but was fine. We were traveling for an appointment at OHSU. So convenient. Drove past a couple of times so better signage would be helpfull but that seems to be a theme through Portland.
Julia
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was fantastic, this hotel will cover your needs if you are looking for a place to crash and enjoy the city for a night. Parking was easy.
Sonia
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was the best par
VELADA
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place to stay and clean
Kyesha
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

3 minute uber from most clubs down town. Hotel staff very kinds and helpful with recommendations! Only complaint is parking sometimes runs out to side street parking if the parking lot is full
Laura
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

There was a homeless camp next to the property. We were greeted by the strong smell of marijuana in the hallway on the way to our room. The outside area was dirty. The hallway and rooms were very worn and dated.
Duane
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This is a budget hotel, so my rating is a 4 for a budget hotel. The room was small with little free space. But the furnishings looked new and bed was ok. Breakfast, not surprisingly, was meager. The only 2 hot options were a toaster for bagels and hot water to pour on instant oatmeal - no microwave available. Traffic noise even at night. You get what you pay for.
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Judith
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great central location with free parking. Clean, comfortable. Pleasant easy check in. Restaurant/bar downstairs with decent burgers, cold beer, and friendly service.
Mark
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Solid place with great front desk staff
John
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was amazing , Tony, Nathan, Jason & Jim … took care of every need and very professional and kind… definitely my go to place in Portland
Patricia
icon-Business
Business
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Needed upgrades......old carpeting and curtains.....old stale smell.....would not stay there again.
Rachael
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Comfortable and quiet
Alexandra
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Tony and Richard are great. 24/7 karaoke at the bar below the hotel. Clean, great location.
Mary Janelle
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was spacious and clean. They also have cctvs for the parking area.
Sandy
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The staff is very friendly, helpful and very knowledgeable of area. Room was clean. Nice continental breakfast. Easy access to the medical appointments we were attending. Would definitely recommend!
Ann
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The staff were supportive and responsive. The building is old, shabby with stained carpet, old worn beds, bedding, and furniture. But location was great for being near downtown, museums, Park blocks. No support bars in bathroom for elders or disabled in first floor room.
stuart
icon-Leisure
Leisure
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It was what I expected the front desk staff made it a better stay
Jean
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Check in was great. We arrived early after calling for an early check in and our room was ready. Our room was very spacious and clean. The desk staff goes above and beyond. We felt vey safe and comfortable.
Jolene
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Avoid this hotel at all cost. We left at 11:45 pm when we returned from a concert and had no parking. It is not a safe place. Hair in bathroom, stains on bedding. Expedia shouldn't even carry this hotel. Do not stay here, period!!! We drove 2.5 hrs home and lost our $ but our personal and car safety was more important.
Number of reviews per page
20
40